TrialPay Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about TrialPay customer service, archive #1. It includes a selection of 9 issue(s) reported October 31, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I previously mentioned my experience with a Hulu offer through TrialPay for 22,[redacted] IMVU credits. I successfully received the Hulu subscription but did not get the IMVU credits. Hulu directed me to the gaming website as a third party, who also redirected me to TrialPay, claiming they were responsible for the missing credits. Although I contacted TrialPay with all the required information, including confirmation codes and subscription details, I did not make progress. The provided telephone number appears out of service, raising doubts about the legitimacy of TrialPay. I urge TrialPay to fulfill the offer and provide me with the 22,[redacted] IMVU credits as promised. Thank you.
Reported by GetHuman1455967 on Wednesday, October 31, 2018 2:59 AM
I completed an offer on IMVU.com for Hulu using the account HoloKitty. The offer specified signing up for the $5.99 deal or higher as a new user. Despite meeting these conditions, my bank account was charged, but I did not receive the promised 70,[redacted] credits. When attempting to contact Trialpay support for assistance, I encountered an error message stating the page couldn't be found. This issue persists across all TrialPay offers. I am frustrated as I am unable to reach support for help regarding the offer transaction and missing credits related to the Hulu offer.
Reported by GetHuman-kajameh on Wednesday, November 21, 2018 12:51 AM
I completed an offer on Trailplay and have not received my [redacted] in-house currency for the game Knights & Brides on Facebook. I am requesting my in-house currency. Earn 1,[redacted] Facebook in-app currency by donating monthly to Save the Children. Your donation provides food and medical attention to children in need. To earn the currency, make a minimum donation of $9.00. Here is the donation receipt with details: Bill to: D. Crain [redacted] Greenwood Ave Punxsutawney, PA [redacted] Card: XXXX-XXXX-XXXX-[redacted] Exp: 11-[redacted] Date: Dec 12, [redacted] Quantity Monthly Gift to Save the Children Amount 1 Donation to Save the Children $9.00 Today's Total $9.00*
Reported by GetHuman1742132 on Wednesday, December 12, 2018 6:30 AM
I signed up for a Hulu subscription through TrialPay to receive [redacted] platinum in my Arcane Legends account. However, after completing the offer, I did not receive my reward. When I tried to contact customer support through TrialPay, I encountered an "access denied" message, preventing me from reporting the issue. I am frustrated by this situation since I paid for and committed to a 12-month Hulu subscription solely to obtain the platinum. I urge TrialPay to promptly credit the platinum to my account as I fulfilled all requirements of the offer. I completed this transaction on December 23rd around 9:20 p.m. and hope for a resolution soon.
Reported by GetHuman1818866 on Sunday, December 23, 2018 5:23 PM
Subject: Re: [#CNT-[redacted]-[redacted]] Re: TrialPay Support Inquiry Dear William, Thank you for reaching out. I've reviewed your customer account and unfortunately, our system didn't track the completion of the partner offers you mentioned. To help us resolve this issue, could you please provide valid screenshots showing the fulfillment of the offers you completed? Once we confirm this with our partners, I'll be able to credit your account accordingly. It's worth noting that our system typically has a high tracking success rate if offers are accessed through our link and completed following the specified terms. However, in cases like yours where the tracking failed, we rely on our partners to notify us of the completion before we can credit your account manually. We appreciate your patience as we work to resolve this matter. For smoother tracking in the future, clearing your browser cookies before accessing our offers might prevent such tracking issues. Feel free to let us know if you need any further assistance. Best regards, Lee TrialPay Customer Support
Reported by GetHuman-cosmocos on Wednesday, February 20, 2019 6:15 PM
I apologize for the trouble, but I've been experiencing an ongoing issue with the Social Opinions Survey offer on Trialpay through OurWorld.com. My username in the game is "Ashypoo". In the past weeks, I have successfully completed the initial 4 profile questions and redeemed my reward a few times, but now I am facing problems. Every time I attempt to redeem my points, it indicates that the redemption was successful, but I never actually receive the credit. Subsequently, the Trialpay offer section becomes inaccessible for the next 2 to 3 days, displaying errors about incorrect links. I have shared this issue with friends who have managed to exploit the offer daily for numerous gems on OurWorld.com. I find this situation frustrating and seek assistance. Thank you.
Reported by GetHuman-darkestd on Monday, April 15, 2019 3:39 PM
While playing Shakes and Fidget, I received an offer to earn sixty Mushrooms by reaching level five on Hero Wars with a new account. I fulfilled the requirement but did not receive the Mushrooms. I reached out to both customer supports, only to be redirected back and forth. After discussing with Roman from Hero Wars, he advised me to contact Trialplay. I am here seeking assistance to resolve this matter. I have documented proof of the offer and my completion in two screenshots.
Reported by GetHuman2771582 on Thursday, April 18, 2019 8:48 PM
I visited www.askunlock.net to receive a free unlock code. Following the instructions, I tried TrialPay and completed an offer. However, instead of being redirected back to the site, I was led to multiple other sites and more offers. After much effort and 45 minutes of filling out various forms, including one for life insurance with AARP, I never made it back to askunlock.net. I am requesting assistance in being redirected back to the original site so I can claim the offer I worked hard for. Please help me rectify this situation. Thank you in advance for your support.
Reported by GetHuman5590440 on Monday, December 28, 2020 6:57 AM
I am experiencing an issue with GetHuman. I have noticed that other customers are also facing problems with the phone numbers provided. It is frustrating that the numbers are not working or have not been updated. GetHuman should ensure that the information they provide is accurate and up to date to avoid customers going through unnecessary hassle. It is important for them to update their numbers promptly to avoid customers being stuck in a loop of incorrect information.
Reported by GetHuman5590440 on Monday, December 28, 2020 7:05 AM

Help me with my TrialPay issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!