I paid for and signed up for Hulu through Trialpay in order to receive *** platinum on my arcane legends account. I completed the offer but got nothing. When I try to submit a support help message relating to this a page pops up that says access denied.

GetHuman1818866's customer service issue with TrialPay from December 2018

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The issue in GetHuman1818866's own words
I paid for and signed up for Hulu through Trialpay in order to receive *** platinum on my arcane legends account. I completed the offer but got nothing. When I try to submit a support help message relating to this a page pops up that says access denied not allowing me to even tell them I did not get my reward. ... I completed an offer on trialpay by signing up for a subscription with hulu through the trialpay website but never received my reward. I paid for a monthly recurring subscription to hulu through trialpay in order to receive *** platinum on my arcane legends account. When I try to contact support by writing about the problem and hitting the submit button in customer support a page pops up that says "access denied" which is not even allowing me to tell trialpay I have not been paid for completing the offer. This is very frustrating to me because I paid for and signed up for a ** month subscription to hulu in order to get *** platinum on my arcane legends account. PLease have trialpay put the platinum on my account as soon as possible because I completed every aspect of the offer perfectly. I completed this offer last night december **rd at around *:** p.m.
They do not realize that I did not get my reward and that it is impossible to tell them this even on their own customer support system.
They can make this right by putting the *** platinum on my arcane legends account immediatly. My arcane legends account name is Grimthewog.
I have completed dozens of trialpay offers over the course of the past * months but if I do not get this resolved soon I fear I wont be a customer much longer to trial pay. I am very frustrated.
I have tried to contact trialpay customer support but I keep getting an error page when I try to submit a support message.
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TrialPay

Trialpay
Customer service issue
Reported by GetHuman1818866
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 50 customers so far
Similar issue to 29 others
0 customers following this
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GetHuman1818866 started working on this issue
Dec 23rd, 2018 5:23pm