My name is Jason McCauley...I stayed at a Travelodge last Saturday and it was a horribl...

GetHuman2464615's customer service issue with Travelodge from March 2019

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The issue in GetHuman2464615's own words
My name is Jason McCauley...I stayed at a Travelodge last Saturday and it was a horrible experience...the first thing I saw when I went into the room was a huge iron burn on the carpet right by the door as well as baby cockroaches in the sink and in the bathtub*shower...on top of the horrible experience I had at the hotel with my * year old daughter and fiance they charged me $***.** for the * ghastly night.I tried calling them to fix the problem and get my money back that they stole from me and they blamed it on booking.com...i contacted booking.com and they said they do not charge the individuals credit card the hotel does. I tried calling back and received nothing but attitude and when I asked to speak with a manager they simply said they were not there (that's after them putting me on hold for ** mins at *:** pm on a Sunday). I tried calling back today Tuesday march **,**** and they put me on hold again for over ** mins. The travelodge i stayed at was in Fort Myers, Florida address...**** south Cleveland ave. I would like the entire amount $***.** put back on my card and I will have no further issues...I just won't ever stay at a Travelodge ever again in the future.
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Travelodge

Customer service issue
Reported by GetHuman2464615
Mar 12th, 2019 - 5 mons ago
I have an issue with Travelodge too
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