Want to be compensated for at least one night stay at travel lodge convention center Long Beach

GetHuman-shounalo's customer service issue with Travelodge from February 2019

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The issue in GetHuman-shounalo's own words
I am requesting a refund for at least a one night stay at Travelodge convention Center Long Beach,Calif ... I booked a room through Booking.com (* night stay).*I booked a non-smoking room.*Because of my asthma and other conditions the smell of any kind of smoke triggers awful reactions.*I checked in at **.**pm, the attendant says the room you booked is a smoking room, I replied and showed him my reservation which clearly states non-smoking. At this point I had no choice but to take the room I had already been charged for the first night stay and no money to book another room that late at night which was a Friday night which at this point all hotels are completely booked...*When I got to the room the Television didn’t work at all.. So I’m stuck in a Smokey room and no Television for * days*nights..*I wasn’t accommodated by far and I’m asking to be refunded at least one nights stay... could you please refer me to whom I may address this matter to*Thank You*Shouna O Love******@***.com*The stay was at :*Travelodge Convention Center*Long Beach,Calif
At this point I had no options it was the weekend and it was **:**pm and Travelodge had already charged me for one night stay I had just came in from alas Vegas and had to be to work for *:**am
Compensate for at least one or both nights stay...*I wasn’t accommodated at all...*No television really...
I expected to get the room that I booked..*I made this reservation * weeks prior to my stay...non smoking room because of asthma and I’m sure every room is supposed to have a Television.....
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Hotel room stay no Working Television I’m room
Customer service issue
Reported by GetHuman-shounalo
Feb 18th, 2019 - 8 mons ago
I have an issue with Travelodge too
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Seen by 11 customers so far
Similar issue to 406 others
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Email address on the account
Loyalty program number (if applicable)
GetHuman-shounalo started working on this issue
Feb 18th 1:44pm
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Feb 19th 10:01pm