I recently visited the talke travelodge stoke . I had been decorating and seven months...

GetHuman1805950's customer service issue with Travelodge (UK) from December 2018

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The issue in GetHuman1805950's own words
I recently visited the talke travelodge stoke . I had been decorating and seven months pregnant the fumes and dust meant that I had to stay in a hotel for the evening.*I came and checked in and paid £**. *On arrival to my room I felt extremely cold but thought the hearing would come on at some point, I have been suffering severely with leg cramping aswell during my pregnancy. Due to the time it was of the night I went straight to bed in the hopes the heating would come on. All night it was freezing and my leg was in horrible pain . Finally in the morning after having hardly any sleep my leg pains had calmed and I had a look at the heater it was not on which was why the room was so cold . Obviously in the travel lodge there is no phone for reception so I spoke with someone in the morning to describe my poor nights sleep due to not being told the heating had not been turned on . Every hotel I have stayed in the winter the heating is already on and if it is not the receptionist usually tells you how to use the heater.*I'm really disappointed with the travel lodge after this last experience as I wasn't feeling well as it was I paid £** and now feel worse than I did before I went due to more lack of sleep.*I request a full refund please .

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Travelodge (UK)

Customer service issue
Reported by GetHuman1805950
Dec 21st, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 335 others
0 customers following this

Timeline

GetHuman1805950 started working on this issue
Dec 21st, 2018 1:24pm

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