room booked for my mothers funeral flight to Manchester cancelled at **:**hrs on the **.**.** due to weather feel I should be entitled to a refund awaiting a response prior to contacting fair trading standard officer

GetHuman1563338's customer service issue with Travelodge (UK) from November 2018

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The issue in GetHuman1563338's own words
claim a refund ... Booked hotel room ***** ref ********** for night before funeral - flying fm Southampton but flight cancelled **** due to fog - called to cancel room but informed rooms needed to be cancelled by **** on day of booking. How could we do this if only cancelled journey at ****. Please advise why no refund is possible
room was cancelled on **.**.** at **:**hrs due to flight cancellation * fog impossible to cancel by mid day as unforeseen circumstances the weather
Refund
n*a
to contact by telephone passed back & fourth unable to access customer services ??
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Travelodge (UK)

customer services
Customer service issue
Reported by GetHuman1563338
Nov 15th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 222 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman1563338 started working on this issue
Nov 15th, 2018 9:47am
GetHuman1563338 indicated the issue is not fixed yet.
Nov 15th, 2018 9:48am
GetHuman1563338 indicated the issue is not fixed yet.
Nov 19th, 2018 12:04pm
GetHuman1563338 indicated the issue is not fixed yet.
Nov 19th, 2018 12:06pm
GetHuman1563338 indicated the issue is not fixed yet.
Nov 19th, 2018 12:13pm
GetHuman1563338 indicated the issue is not fixed yet.
Nov 19th, 2018 12:19pm

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