On **th June my husband & I booked to stay at Edinburgh Dreghorn, due to illness etc at...

GetHuman1031376's customer service issue with Travelodge (UK) from August 2018

Help with my Travelodge (UK) issue
The issue in GetHuman1031376's own words
Tried to get my booking transferred to one of their hotels in Edinburgh but they wouldn't agree ... On **th June my husband & I booked to stay at Edinburgh Dreghorn, due to illness etc at work we could not get away on these dates, When I contacted hotel I was told that because it was saver rate I could not get a refund, at £*** for * nights I did not think it was a saver price! I was panicking at losing that money so asked if I could have different dates They said ok but I had to make a quick decision there & then. I said the **st of Aug for the * nights it meant I was losing out on a few hundred pounds as the price was cheaper . However I no longer have transport so wondered if it would be possible to get into one of the city hotels in Edinburgh as I would be able to get public transport there. I live in Aviemore in the highlands & understand the Dreghorn is some way out of Edinburgh, please I would be most grateful if you could help us.
Is that they have £*** of my money I said I would only stay for * nights instead of the * nights booked meaning I would be paying £*** per room per night,just a basic room,why are they so unreasonable?
I would like them to rethink the situation
I've tried to reason with them on the telephone, finally realised it's a waste of time ,just costing me more money @**p a minute
I have an issue with Travelodge (UK) too
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Travelodge (UK)

Customer service issue
Reported by GetHuman1031376
Aug 24th, 2018 - 4 mons ago
I have an issue with Travelodge (UK) too
Fixed
Seen by 22 customers so far
Similar issue to 51 others
0 customers following this
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Timeline
GetHuman1031376 started working on this issue
Aug 24th 2:25pm
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Aug 24th 4:25pm
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Aug 24th 4:26pm
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Aug 24th 4:27pm
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Aug 24th 4:27pm
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Aug 24th 4:38pm
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Aug 24th 4:39pm
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Aug 24th 4:41pm
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Aug 24th 4:41pm
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Aug 24th 4:42pm
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Aug 24th 4:43pm
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Aug 24th 8:27pm
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Aug 25th 7:45am
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Aug 25th 7:48am
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Aug 25th 5:44pm
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Aug 25th 5:46pm
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Aug 26th 11:54pm
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Aug 27th 4:26pm
GetHuman1031376 indicated the issue is not fixed yet.
Aug 29th 12:05am