For the **rd June I booked a family room and a double room Flexie rate. I had to use a...

GetHuman-thegarr's customer service issue with Travelodge (UK) from June 2018

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For the **rd June I booked a family room and a double room Flexie rate. I had to use a different card as I forgot the password, I therefore put in my NatWest card and could not check the details by scrolling up. To my shock the email said it had been booked but NOT flexible as I really need this as my daughter is in a hospital and we may get charity accommodation as we live in Devon but have to come to the hospital in Manchester. Her friends are coming to see her from Devon. Please can you change it back to flexie and also could I cancel one room if needed next Saturday if the charity gives us one room?
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Travelodge (UK)

Customer service issue
Reported by GetHuman-thegarr
Jun 16th, 2018 - a yr ago
I have an issue with Travelodge (UK) too
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Seen by 10 customers so far
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Email address on the account
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Timeline
GetHuman-thegarr started working on this issue
Jun 16th, 2018 5:49pm
GetHuman-thegarr indicated the issue is not fixed yet.
Jun 16th, 2018 5:50pm
GetHuman-thegarr indicated the issue is not fixed yet.
Jun 18th, 2018 6:18pm
GetHuman-thegarr indicated the issue is not fixed yet.
Jun 21st, 2018 11:08am