Travelocity Customer Service Issues

I made a booking on Expedia but it was processed through Travelocity with confirmation number E8BN51. After canceling that booking, I rebooked with confirmation number E3X7FN, which I also had to cancel. While I received a refund on my credit card for the second booking, E3X7FN, I only received credit for future use for the first one, E8BN51. I am unwell and won't be able to fly again, so I urgently need both refunds to be issued to my credit card instead of just as credit. I am a low-income senior and rely on this money. I canceled both bookings within the 24-hour window. I don't have details for E8BN51, but I can provide the cancellation email for E3X7FN. We eventually purchased two tickets under IJQJFX and used them. Thank you.

I made a booking through Expedia but was issued tickets from Travelocity. Booking reference E8BN51. Subsequently, I canceled and rebooked under E3X7FN, only to cancel that as well. A refund was processed for the E3X7FN booking, credited back to my credit card, but for E8BN51, I received credit for future use. I would like both credits to be refunded back to my credit card due to health reasons that prohibit me from flying again. As a low-income senior, this refund is crucial for me. I do not have specific details for E8BN51, but I possess a cancellation email for E3X7FN. I canceled both bookings within the 24-hour window. Additionally, I managed to purchase and utilize 2 tickets under booking IJQJFX.

To whom it may concern, On September 1, [redacted], I attempted to purchase two tickets from Philadelphia to Puerto Rico for the dates December 26, [redacted] to January 9, [redacted]. During checkout, my transaction was denied due to my daily limit. The next day, I discovered that three transactions totaling $[redacted].61 had been deducted from my account, even though no flight was booked and I have no receipt from Travelocity. I am requesting a refund for the three transactions or assistance in applying the funds to the intended flight booking. I would also appreciate confirmation of the flight reservation. For assistance, please contact me at [redacted] or via email at [redacted] Thank you for your prompt attention to this matter.

I have around a [redacted] credit with your company that I would like to use towards a future purchase. I seem to have misplaced my itinerary number and need assistance in retrieving it to proceed with buying a new ticket. This credit was issued because my flight got canceled due to COVID. The canceled flight was from Istanbul to Israel via JFK and the return was also to JFK on March 17, [redacted]. Despite trying several times, I have been unsuccessful in using the automated system to make a purchase as it requires the itinerary number that I can no longer locate. The credit expires in December [redacted], and I am eager to travel soon. I would appreciate any help that can be provided. Thank you.

I am facing a frustrating situation and struggling to find assistance. I purchased a travel package through Travelocity and included a ticket ([redacted][redacted]) for Cynthia Simpson. She canceled last minute and is unable to reimburse me for the ticket. I am aware of the policies, but I am kindly asking for an exception. The credit is in her name, but she cannot repay it. If I cannot use it, I would lose the money. I do not want to go through a costly legal process to reclaim the funds from her. I am caught between Travelocity and American Airlines, seeking help. In these challenging times, a bit of compassion can make a difference. I simply request this one-time accommodation. Please consider releasing the credit to me or providing a refund. This back-and-forth between you and the airlines for nearly a month is draining, and I am eager for a resolution.

I made a car rental reservation on Travelocity. Initially, I didn't think I selected the pre-paid option, but it appears that I did since I was charged. I've attempted to reach out to Travelocity about this booking but have only spoken to automated responses claiming the reservation doesn't exist before disconnecting me. I am starting to believe that Travelocity may keep my money without allowing me to discuss the issue further. This experience has made me reconsider using Travelocity in the future, and I plan to share my negative experience with others. I hope Travelocity improves their customer service. Thank you, Connie

I booked a two-night hotel stay and needed to check out a day early. After speaking with the front desk manager about a possible refund for the second night, I contacted Travelocity for assistance. Despite providing them with the hotel's number and speaking with the hotel myself, Travelocity claimed they couldn't reach the hotel and informed me that they had to follow the existing cancellation policy. I am extremely frustrated by this experience and have decided to avoid using third-party booking services like Travelocity in the future. The perceived savings have proven to be more costly in the end.

1. Upon returning from our recent trip, we are troubled by the lack of dollar amounts listed on the receipt we received from Dollar Car Rental for the rental car charges. We need a detailed receipt that includes both the items being charged and their corresponding amounts. 2. Our invoice from Marriott reflects a balance of $[redacted].48, yet our credit card was charged $[redacted].00, resulting in a $56.52 discrepancy. This inconsistency has left us puzzled. As first-time users of Travelocity, we found booking flights, hotels, and rental cars easy. However, these discrepancies, although minor to experienced travelers, are worrisome to us. We seek clarification on these matters.

I submitted my reservation between September 5th and 7th. When I called Super 8 on the day of my reservation, I found out that it was booked for October 8th instead of September 8th through Travelocity. The manager advised me to contact Travelocity about correcting the reservation made over a month in advance, which was not my intention. My booking confirmation number is [redacted]. When I contacted Travelocity on October 8th, they assured me that the reservation payment would be refunded within 4-5 business days due to the error. However, I have not received the refund yet. When I called again for an update, the automated system now says the reservation is non-refundable. This contradicts the information given to me initially. I am confused about why the refund promised by Travelocity is now being denied.

I recently made a flight booking on the 25th for a round trip from Indianapolis to Orlando, Florida. Unfortunately, the flight was canceled almost immediately due to an issue. I contacted Travelocity this morning, but they could not locate any information regarding my booking. Despite providing all our contact details, they could not find any record of the flight. My husband reached out to Spirit Airlines, and they mentioned that I would only receive a $[redacted] refund, attributing the cancellation to Travelocity. This situation has left us out of pocket with no clear resolution in sight.

I have a group of 4 individuals traveling to Argentina with a booking made through Travelocity and Aerolineas Argentinas for flights scheduled on April 6, [redacted], and April 11, [redacted]. The flights are part of itinerary #[redacted][redacted] with Aero Argentinas confirmation code ZPDFMM. Due to COVID-19 restrictions, recreational travel to Argentina was halted between the booking date and the scheduled trip. We contacted Travelocity on March 26, [redacted], and after a 45-minute hold, we were able to place the tickets on hold for future use. As the country is reopening soon, I am looking to reschedule this itinerary for confirmed dates with our outfitter once travel resumes.

I made a booking with Travelocity 8 months ago to secure ADA seating. However, Delta changed my flight times twice and the last change added an extra stop, which is not manageable for me due to my disability. I contacted Travelocity and had to cancel my Delta flight and rebook with UNITED. I now hold a Delta credit of $[redacted].00 and I am requesting a full refund on my credit card due to the circumstances. I had a positive experience with Delta previously but my disability prevents me from handling two stops on a long flight. I have already booked a one-stop UNITED flight for the same day. I will also be forwarding this matter to the ADA. Please contact me at [redacted] or email me at [redacted] regarding this issue. Passenger: W. West. Travelocity Itinerary Number: [redacted][redacted] Delta Confirmation Code: JQDIS4

I made an online reservation through your website and paid for it, and the payment was deducted from my bank account. I'm currently at the hotel, but the receptionist couldn't locate any booking under my name. I'm frustrated because I spent all my money on this reservation. I usually book rooms through your site and stay at Motel 6 whenever I need a room, and this has never happened before. I request a complimentary room for tomorrow to make up for this inconvenience. I am disappointed with this experience and will have to consider other options for future bookings.

I have a hotel reservation and rental car booked under the name of Molly Townsley. I attempted to modify my hotel stay at Homewood Suites in Columbus, OH, from October 26 to October 27, but I encountered issues online as it showed no availability. The hotel confirmed availability for the same room type I booked, and I can see rooms on the Hilton website. For my car rental, I need to adjust the pick-up time from October 26 to October 27 at 5:45 PM. I would appreciate assistance with these changes. Thank you. Molly Townsley_CONTACT_PHONE.

I need assistance with changing the name on my wife's flight ticket from Sherry Ann Mills to Sheridan Ann Mills. My name is Philip Roderick Mills, and I recently booked a flight from Chattanooga, TN to Spokane, WA for the dates 11/18-12/2 with confirmation G2UR46. My wife's ticket number is [redacted][redacted] under the name Sherry Ann Mills. We had to legally change her name to Sheridan Ann for her RealID, matching her birth certificate and social security card. To avoid any issues, we need the name on the ticket corrected. Her Known Traveler Number is U91GG9X431 for PreCheck.

I made a round trip booking from Raleigh, NC to Nairobi, Kenya with a departure on December 28th and return on March 29, [redacted]. The Itinerary # is [redacted][redacted]. Originally, I was scheduled to fly through Paris back to Raleigh, NC, but the schedule was changed to go through Detroit. Due to customs and baggage concerns, I had to cancel that reservation. I'd like to keep my departure flights and change my return flight to come back through Amsterdam to Raleigh, with a layover in Atlanta. If possible, I plan to get a day room in the Amsterdam airport to rest during the layover. Please reach out to me via email at [redacted] or on my cell at [redacted].

Dear, I had a frustrating experience with renting a car in Lyon through Travelocity. I encountered issues when trying to pick up the car at Sixt and pay with my mother's credit card, as my name was not on it. Additionally, I was unaware of the requirement for the driver's credit card to be used for payment. I also faced a €[redacted] charge as a young driver (21), which I found excessive considering the lack of clear communication about it. Despite trying to pay in advance for the collision damage plan, I was unable to use the car and ended up paying $44 for a service I did not receive. I am wondering if I am eligible for a refund for this payment. I look forward to your assistance. Best regards, Liam L.

I made a booking with Travelocity for a trip from the US to Athens, Greece in April [redacted]. Due to Covid, I received a credit, which I am now trying to use before December 31st, [redacted]. However, both the app and website are showing an error when I try to book. When I called Travelocity, they referred me to Turkish Airlines, who then directed me back to Travelocity. This back-and-forth has been going on for months, with no resolution. Turkish Airlines even claimed that I had already used the credit, which is not the case given the circumstances.

Subject: Refund Issue with Travelocity Dear Support Team, I am writing regarding a refund issue that arose from a forced flight cancellation back on September 3, [redacted]. After contacting Travelocity, they confirmed on September 21, [redacted], that a refund had been secured for us with a $35.00 cancellation fee. We were informed it would take 10-14 days for the refund to process. However, as of last week, we have not received the refund as promised, despite following up. We received an email from Travelocity indicating a different resolution, which contradicts the confirmation we were given. It seems there may have been a misunderstanding or misinformation either from Travelocity or NU car rental regarding the refund process. We are seeking clarity on the status of our refund and request assistance in resolving this matter promptly. Kindly review all the details in your system and update us accordingly or provide us with the necessary contact information to escalate this issue further if needed. Thank you for your attention to this matter. Best regards, J.R.

I recently made a booking for itinerary [redacted][redacted] with confirmation ID JFBJCJ. I selected the "cancellation" option during booking for an extra fee. However, I am unsure about the specific protection provided by this cancellation option as it wasn't clearly explained during the booking process. I was also offered flight insurance but decided on the cancellation option instead. It's crucial for me to understand the details of the cancellation coverage within the 24-hour cancellation policy in case I need to make changes to my flights. I attempted to contact customer service through chat and phone, but unfortunately, I didn't receive assistance. I am currently unable to reach anyone at Travelocity to clarify my concerns.