Travelocity Customer Service Issues

I have been on hold for 7 hours trying to reach customer service with no luck via phone or messenger. This call has kept me up for over 48 hours now, impacting my ability to sleep before I have to work again soon. I am frustrated that this issue hasn't been resolved yet. I just want a refund at this point. If I can't get through to the company I bought the tickets from after hours of waiting, and if my messages remain unanswered, I will have to consider involving my bank. This experience has left me feeling like the tickets may not be legitimate and that this could be a scam. I hope to get this sorted out soon.

Itinerary #[redacted][redacted] I am a senior with a disability and medical issues. I require pain medication for long flights that make me sleep 4-6 hours. My return flight from CLE to LAX has a connecting flight through Denver, which I cannot manage due to my medication. Despite calling Travelocity to change my flight, I have not received the assistance I need. I urge for a direct flight from CLEV to LAX before my trip this evening. Your prompt help is greatly appreciated. Thank you, Kathleen R.

I have raised a dispute regarding my booking through Travelocity, but the issue has not been resolved satisfactorily. I mentioned from the beginning that I faced difficulties reaching both Travelocity and Barcelo hotel due to high call volumes. Despite managing to speak with them a few times, the problem remained unresolved as each party directed me to the other. I incurred a significant amount of time and money on international calls without any resolution. Initially, I booked a trip to Barcelo from 6/22/[redacted]-6/26/[redacted] at midnight, unaware that it was a non-refundable reservation. When I tried to cancel on the morning of the booking, Travelocity informed me it was non-refundable but suggested I rebook for another date. I rebooked for 6/29/[redacted]-7/3/[redacted], but when I tried to adjust the date and itinerary with Travelocity, I faced difficulty reaching them. After several attempts, a representative reiterated the trips were non-refundable and redirected me to Barcelo, which then stated only Travelocity could reverse the charges. I am not looking to cancel my trips entirely but merely to change the dates. I am requesting Travelocity refund one trip and issue a credit for the other. I seek your assistance in resolving this dispute promptly. Please contact me at [redacted] or [redacted] with any follow-up questions. Thank you for your attention to this matter.

I need assistance with my booking. My itinerary number is [redacted][redacted]. In February [redacted], I booked a flight for six family members but had to postpone due to the pandemic. Now, over a year later, some family members can't travel due to their age and COVID concerns. I want to replace those two individuals and add two or three new travelers, totaling eight or nine passengers. I've been trying to reach Travelocity for weeks without success. I need to speak with someone urgently to resolve this matter. Please contact me at [redacted]. Thank you, M. Ahmed.

We had originally planned a trip from DCA to Curacao in March [redacted], but it got canceled due to Covid. We received around $[redacted] in American Airlines travel credits with no penalties. When we then planned a trip from DCA to Miami for March [redacted], it was also canceled. Now, when trying to use the credits, Travelocity claims they don't have them even though my account shows over $[redacted] credit per ticket for 4 tickets. After numerous chats, a Travelocity agent named Mariam finally located $[redacted].16 credit per ticket with American Airlines and advised booking directly with them. However, American Airlines seems unaware of this credit when contacted on 6/7/21. I am back in a virtual chat with Travelocity as calling them is challenging. The frustration and confusion over the missing $[redacted] credit are disheartening.

Re: Itinerary [redacted][redacted] I booked a stay at Hotel St. Severin in Paris with an offer of a 10% discount using the code "SAVENOW," however, I couldn't find where to apply the code during checkout. I attempted to contact customer service but was disconnected after more than an hour on hold. I am frustrated by the wasted time and inability to reach a representative. I expect the discount to be honored, or I will consider canceling my booking. This experience with Travelocity has been extremely disappointing and I will be sharing my negative feedback on social media and with travel communities. It's important to treat customers better. S.L.

Subject: Refund Needed for Albuquerque Hotel Stay I require assistance with obtaining a refund for a hotel stay in Albuquerque, NM, which was canceled by the property. After much effort speaking with various individuals at Travelocity and the Midtown Inn and Suites hotel, I am still facing issues resolving this matter. I have spoken with Christine, the GM of the hotel, who is willing to approve the refund. However, Travelocity has not contacted her yet, despite informing me otherwise. Christine is available at the property from 9:00 am to 7:00 pm MT on Tuesdays, Wednesdays, and Thursdays. I kindly request that someone from Travelocity reach out to Christine during her office hours at 1-[redacted], mentioning my name (Tom Schroeder) and the reservation made for May 11-16, [redacted], which was canceled by the hotel manager on May 11 due to our late arrival. The manager assured me of a full refund, pending Travelocity’s intervention. Once Travelocity contacts Christine and confirms the refund, I anticipate the swift return of the funds to my credit card, bringing closure to this matter a month post-cancellation. In case further clarification is needed, you can reach me at [redacted]. Thank you for your assistance.

Hello, my daughter Holly is participating in a humanitarian mission with Humanitarian Experience For Youth, which was initially planned for Thailand but changed to Hilo, Hawaii. I booked her flights from SLC to LAX through JetBlue, but due to a flight time change, I need to cancel and rebook her flights. I have been trying to cancel the flights on Travelocity but keep encountering technical issues. I purchased Cancellation Protection for both flights. I also tried calling Travelocity's customer service, but the wait times are very long, and I haven't received a call back. I need to resolve this soon to file a claim for reimbursement. Please, Travelocity, get in touch with me to assist with this matter. Thank you, Melissa D.

I had a ticket ([redacted][redacted]) canceled in December from IAD to DXB. I would like a refund as I am going back overseas and cannot use it before it expires on December 31, [redacted]. I tried the human assistance option but never received a callback. Dealing with robots is frustrating, and I believe most issues require live support. I hope this message reaches a human who can assist me promptly. Thank you. -Dario L. +1 [redacted]

I tried contacting Customer Service immediately after purchasing my tickets to modify my trip and speak with an agent, but no one called back despite requesting a return call. The virtual agent on the site and mobile app couldn't assist, and even after speaking with a representative who promised a call back in 2 hours, it took 3 hours for them to return the call, only to inform me they couldn't help. I was unable to get credit for future flights or escalate the issue higher. This lack of assistance within the promised time frame left me frustrated and led to the cancellation of my flight without getting reimbursed or knowing my options. I have never encountered such poor service from Travelocity before. I have filed a complaint with the Better Business Bureau to address this issue. It was disappointing to see United Flights' policy refer me back to the ticket company for help. I feel let down by the lack of accountability and availability. It is essential for companies to live up to their 24/7 assistance claims to support customers promptly. Unfortunately, my experiences have left me dissatisfied, and I will not be using their services again. - Lisa C.

I have hired legal representation but was advised to contact your agency for the refund of $[redacted].82. I am a 62-year-old retired Police Officer who traveled from Georgia to Florida on an emergency concerning my daughter. I had limited income due to the emergency and sought out a decent hotel. I made a reservation online for a hotel that claimed to have an ocean view, a private beach, pool, and daily breakfast. However, upon arrival, I realized it was a scam. The room was molded, and the smell was unbearable due to my previous experience with a sewage backup at home. Because of my son's health conditions, including Autism and Asthma, we were unable to stay. Despite the manager promising to cancel the reservation, my funds were deducted within 30 minutes with no new accommodations available. The situation caused me extreme stress, leading to hospitalization, while my son had to stay at a Marriott. I am requesting a full refund, as my attorney will be contacting your corporate office regarding the matter.

A few weeks back, Delta sent an email informing me of the cancellation of our family's flight on July 10, [redacted], at 10:30 am and proposing a rescheduled flight at 6:50 am on the same day. After numerous attempts, I contacted Delta, and they mentioned that since I made the booking through Travelocity, I needed to adjust the flights with them. Despite several calls over weeks, I have not received assistance in changing to a more suitable flight time for my family. Every time assurance of a callback in 2-6 hours is made, but no one has followed up in the past 3 weeks, despite confirming my cell phone number each time. Despite confirming my number, Travelocity contacted a wrong one. I was instructed to reach out to Live Support for resolution, but no guidance on how to access it was provided. After email exchanges and effort to locate Live Support, I seek assistance here. As a pregnant woman with young children needing special attention, an early morning flight is challenging. Kindly help us reschedule to a more convenient flight time. Thank you. Regards, M. Bradbury

Dear Travelocity and American Airlines, I am writing to address my dissatisfaction with the trip booked by Lindsay Campbell to Jamaica. The trip began with having to drive 5 hours across Jamaica at night due to a hotel booking error by Travelocity, which placed us far from our intended destination in Montego Bay. This forced us to rent a vehicle in a foreign country, creating unnecessary stress and danger. Upon arrival, we discovered another mistake when our flight reservation meant departing from Kingston, not Montego Bay as promised. This led to an additional cost of approximately $[redacted] to correct the error, further complicating our journey. Our experience with Travelocity has been disappointing, causing financial strain and emotional distress. We have evidence of the rental expenses and communication errors. I kindly request a response regarding reimbursement for these issues. Sincerely, Nicolas Wiery

I encountered an issue while trying to book a flight and car rental last night. Despite entering my payment details, I received an error message indicating the booking couldn't proceed. After multiple attempts, the transactions failed, but I later discovered that my credit card was charged five times by United without any itinerary being generated. Unfortunately, contacting customer service has been challenging without an itinerary number. I urgently need the five charges of $[redacted].41 each reversed. I'm hesitant to retry booking due to the erroneous charges totaling $[redacted].51 and $[redacted].41. This experience has been unsettling for a loyal customer like myself.

I have a JetBlue flight with the confirmation code VIHUCZ and a Travelocity itinerary number [redacted][redacted]. On June 17th, I received an email informing me that my flight to Miami was rescheduled from July 4th at 11 pm to July 5th at 8:15 am. This change conflicted with plans I had made for July 5th, so I contacted Travelocity on June 18th to switch the flight back to July 4th at 8:15 am. However, when I received the confirmation email, my youngest daughter, age 6, was missing from the itinerary. After multiple calls to Travelocity on June 20th and July 21st, they launched an investigation into the issue, which would take a week to resolve. Frustrated with the lack of clarity and slow progress, I requested a supervisor but did not receive a satisfactory resolution. After reaching out to JetBlue, they stated that only Travelocity could correct the error. Despite multiple attempts to rectify the situation, including a call just before boarding my flight from LAX to Miami, the issue persisted. As a loyal customer of Travelocity for over 15 years, this experience has made me question my future bookings with them.

I made a reservation for June 26 but mistakenly booked it for July 26 instead. I tried contacting Travelocity to rectify the error but couldn't reach anyone. After canceling the July reservation, I was charged. Travelocity informed me the July reservation was non-refundable and only the hotel could address the issue. I managed to get a room for June 26 as planned. The hotel promised to wait for Travelocity's notification and then request a refund for the charge on my credit card for the July date.

Itinerary Number: [redacted][redacted] Policy Number: [redacted] Name: Michael Incavido I checked into Aibonito Hotel on June 24, [redacted], but had trouble reaching the host after hours. The phone number and email provided did not result in any assistance. Another guest eventually shared a contact number from a third-party travel agent in Puerto Rico, who provided a room code. Unfortunately, the stay was not as expected, with no hot water, a malfunctioning AC unit, and a flimsy lock on the connecting room door. I am disappointed with the experience. My family and business associates frequently use Travelocity in Florida and Puerto Rico. I am hoping Travelocity can address this issue promptly.

On June 29th, I called in late from the airport due to a canceled flight (apparently, our home airport was nearly on fire!). While trying to make a reservation on your website, it went through at the same time my husband was calling about a different location. The agent mentioned that I accidentally booked for July 29th and kindly offered to cancel it and create a new one for us. However, I noticed on my credit card statement that the $[redacted].35 was not refunded. I see the charge under Travelocity*[redacted] www.tvly.com as Cary Greenlee. Even though there was a "no cancellation" policy, since the cancellation was suggested by the agent, we hope you can honor the refund. Your prompt assistance in resolving this would be greatly appreciated. Thank you.

My itinerary number is [redacted][redacted]. My name is Eva H. I booked a room with your company and was told to request a handicapped accessible room directly through the hotel, not through Travelocity. However, both the hotel and IHG informed me that Travelocity must handle the request due to booking with a credit card through your platform. I suspect there may be a charge associated with this change, but I am uncertain. My stay is scheduled from 7-6-21 to 7-9-21, so I urgently need this matter resolved for my safety. I also purchased travel insurance through your associate and am considering canceling the reservation if a suitable room cannot be arranged. Please contact me promptly. Thank you, Eva.

I had scheduled a hotel room in Las Vegas for July 3rd-5th, but my email confirmation showed August 2nd-4th. After speaking with CJ from Travelocity, he changed the dates back to July and we paid a $96 difference. However, this morning there is no reservation at all for any dates! It is frustrating to reach customer service as my only option is a call back in 2 hours or longer. After two attempts, the last representative was unhelpful and rude, hanging up on us. I am now extremely impatient and insist on speaking to a capable manager. If I do not receive help promptly, I will contact the Better Business Bureau.