Travelocity Customer Service Issues

I, a physician, planned a trip to Entebbe, Uganda with a faith-based medical mission group and booked through Kenya Air. Due to the pandemic, our June trip was canceled and rebooked for December, which was also canceled. I need a refund or voucher for Travelocity booking #[redacted][redacted] and #[redacted][redacted]. Kenya Air redirected me to you for the refund process. I've tried contacting an agent multiple times but couldn't get through. Please assist with issuing a voucher for the canceled trips. I am also open to vouchers for other airlines if the mission trip is entirely canceled. Thank you. - Bruce M. Thompson, MD

I booked flights for four people with travelocity on American Airlines from Gulfport, MS to Phoenix, AZ, via Charlotte, SC, itinerary [redacted][redacted]. The flights were changed to go through Dallas, resulting in a cost reduction, but I have not seen the credit appear on my account. Our new itinerary is [redacted][redacted]. One traveler cannot fly due to work restrictions and should receive full credit for her ticket. American Airlines indicated that Travelocity should handle the credits for the changes. We are looking to rebook and apply these credits for four new tickets. Thank you. -Terry S.

I need to file a complaint and request a refund for my reservation on March 26, [redacted], at the Nailani Condos in Prineville booked through Travelocity. The day of check-in was horrendous; I spent hours on hold waiting for assistance with no information provided to check-in, no email, and no code. There was no front desk on-site, leaving me stranded for hours past the 4:00 pm check-in time. Upon finally gaining access, I discovered the housekeeper still cleaning past 6:00 pm, leaving behind unfinished tasks like laundry, dishes, and a malfunctioning AC and unstable fan. Travelocity's lack of customer service assistance marred our planned birthday celebration, leading to an entirely stressful and unpleasant experience. I strongly feel entitled to a refund due to the complete negligence displayed by the property and Travelocity. Thank you for your attention to this matter.

Itinerary #[redacted][redacted]: We missed our flight on 3-20-21 at Miami International Airport. Despite efforts, we couldn’t find a vacancy due to spring break. Thankfully, Travelocity arranged rooms at the Clarion Inn & Suites in Miami Springs to accommodate us and our small children. Typically, these rooms are $85-$[redacted], but we were charged $[redacted] per room, totaling $1,[redacted].40. This overcharge, approximately 8 times the standard rate, seems exploitative given the accommodation’s quality. We kindly request a refund of the excessive amount billed to my son-in-law's credit card. A reasonable adjustment for the circumstances is warranted, but not an 8-fold increase.

I made a reservation for a rental car through Travelocity with booking number #[redacted][redacted]. When I arrived at the rental car terminal, I was met with a long line of over a hundred people. It took nearly 2 hours of waiting before I was informed that staffing issues at Thrifty had caused significant delays. The expected waiting time was 3 1/2 - 4 hours, but many customers, including myself, had already been waiting for over 3 hours without nearing the rental desk. Despite my efforts to contact Travelocity for assistance, I was unable to reach a customer service agent after multiple attempts over several days. Thrifty's customer service explained they couldn't issue a refund as Travelocity's payment is processed upon car pickup. Since I couldn't obtain the promised car rental, I am requesting a refund of the $[redacted] prepayment made.

I recently had to cancel a flight with Delta Airlines and ended up with an airline credit of $[redacted].80. Last night, when I made a new reservation with Delta, I was unable to apply the credit and ended up paying $[redacted].40 with my credit card. I would like to apply the credit to this new reservation and receive a refund to my credit card for the amount charged. The new reservation is under Itinerary # [redacted][redacted], and the cancelled flight that resulted in the credit was under Itinerary # [redacted][redacted]. My name is Abigail V. and my email is [redacted] I would appreciate assistance with this matter promptly. Thank you.

I have booked a trip from Portland International Airport to Las Vegas from April 24th-27th, including airfare and hotel. Unfortunately, there was an issue with the booking process after I made the payment. When I tried to rebook, I received an error message stating that I was already booked for that flight. I received an email from Travelocity instructing me to contact them to resolve this problem, but I have been unsuccessful in reaching them. I would appreciate a prompt response so that my reservations can be corrected or made anew to ensure that I have a flight and a room at the advertised price. I see that the airfare is still pending through Spirit Airlines. I urgently need assistance with this matter.

I made a reservation for April 1st to April 4th, [redacted]. My family group arrived with bookings for 2 rooms, one for 2 people and another family room for 6. The place was not well marked, so I had to double-check the location. The view was absolutely stunning, but the overall appearance was disappointing. It felt more like a campsite with 10 small rooms for overnight stays rather than a hotel or inn. The pool lacked proper maintenance with a missing filter covered by a pot, and the surrounding area was neglected with broken tiles. The deck was in poor condition, the BBQ area was broken, and the whole place seemed abandoned. The room was a letdown compared to the photos, with worn-out bedding, shaky bunk beds, and broken furniture. The cleanliness was subpar, and the amenities were not as advertised. This was my experience at Ventana al Atlántico in Arecibo, PR this past weekend.

I would like to address my recent flight change experience with JetBlue and Travelocity. My return flight from NAS to DTW was abruptly altered, resulting in an overnight stay at the airport and an early end to my vacation. Despite JetBlue indicating the change was made on February 28th, Travelocity failed to promptly inform me, leading to significant inconveniences. The alternative flight options provided to me came at a substantial additional cost, which I found unreasonable given the circumstances. While a Travelocity chat representative mentioned a $[redacted] coupon for the troubles, I have yet to receive it. I am requesting a full refund of the flight cost ($[redacted]) due to the incompetencies that led to this unexpected change in travel plans and the subsequent financial loss and inconvenience incurred. The flight change details clearly show a drastic impact on my travel itinerary.

I was informed of a flight change via email last Friday. Despite calling daily for six days to cancel, I have yet to resolve this issue. I have received refunds for both the flight cost and insurance, but not for the hotel. After contacting Colombia, I discovered that Expedia, not Travelocity, needs to send an email for the hotel refund. This whole situation feels like a scam and appears fraudulent. Expedia must send the necessary email for us to receive our money back. The flight cancellation was not our fault, as the flights were changed and my connecting flight was missed. The service has been terribly disappointing so far.

Hello, I'm Dorothiea Volkerding. I'm trying to make an airline reservation to Hawaii. I had to cancel my reservation for yesterday as I couldn't obtain my Covid results in time. I received a credit and would like to use it now. I've been on hold on the phone for an hour and a half after requesting a callback when an available representative was ready to assist me. I'm extremely disappointed right now.

On March 20, [redacted], our flight from Turks & Caicos to Miami experienced a delay due to air traffic, causing us to miss our connecting flight. Consequently, we had to book two rooms at the Clarion Inn & Suites Miami International Airport for the night since the next available flight was on the 21st at 7 pm. With a total of seven of us, including three small grandchildren, it was challenging to find accommodation due to spring break. Travelocity provided us with two rooms at $[redacted] each per night, a price my son-in-law found to be excessively high. Despite the inflated rate, we had to accept the rooms due to the children. Upon checking the Clarion Inn & Suites website post-stay, we discovered that the standard rate for similar rooms ranged from $85 to $[redacted] per night, a stark contrast from the price charged to us, which was over 8 times higher.

I waited for a callback for 2 hours. When the agent finally came on the line, I provided all the necessary information to rebook my flight using the credit from my cancelled COVID-related flight. However, after going over the flights, the agent repeatedly placed me on hold, then abruptly mentioned needing to confirm the fare before disconnecting the call. The lack of follow-up is disappointing. I have been a loyal Travelocity customer for a decade, traveling worldwide. This recent experience stands out as the worst. It's disheartening to see such a decline in service that once was reliable. Could someone from Travelocity please reach out to me? Email: [redacted] Phone: [redacted]

After being on hold on the phone for an hour, I was able to speak with a Travelocity agent about Itineraries [redacted][redacted] and [redacted][redacted]. They advised me to contact Turkish Airlines directly due to the special Covid-19 cancellation. Despite reaching out to Turkish Airlines in Mexico City, I was redirected to their office in Ankara, which then instructed me to contact Travelocity again. Turkish Airlines in Mexico City mentioned that refunds must be requested through the agency, Travelocity. I have attached copies of my chat conversations with Travelocity for reference along with an email outlining the situation sent to Turkish Airlines. We are requesting a refund of USD 1,[redacted].80 for the two itineraries due to the trip's cancellation. We hope for a positive resolution. Thank you. Monika & Luis Alberto BARRERO STAHL.

I recently booked a package holiday but encountered an issue with the flights being scheduled to the wrong airport. After finally reaching customer service, they changed it, albeit with a charge for the correction. Now, upon arriving at Memphis airport, I discovered that my ticket was both booked and cancelled by Travelocity. I have been struggling since 6am to contact customer service without success. To resolve the situation, my friend had to purchase a new ticket. I am seeking a full refund for the flights, including the additional fee for the airport change, as well as compensation for the stress and inconvenience of being stranded due to staff errors. I have incurred an extra $[redacted] for a return flight on top of my original expenses.

Yesterday, we made a booking while traveling. We accidentally reserved for only one person. When the hotel contacted us to confirm, we requested to change it to two guests, but were told only customer service could assist. We were unable to cancel the booking ourselves and are unsure of the current status of the charge. Consequently, we stayed at a different hotel last night. Kindly cancel the booking if it hasn't been done yet and refund any charges to our card. Thank you.

I used my Chase card to make dinner reservations at Pirates Adventure restaurant in Buena Park through Travelocity with itinerary number [redacted] [redacted] on March 30th. The charge of $[redacted] was processed on April 1st. Despite my reservation for today, April 17th, I am unable to reach Travelocity after waiting on hold for over an hour. Additionally, the restaurant has been unresponsive for the past two days, and upon traveling with my grandsons for 90 minutes, we found it closed and inaccessible with no prior notice. I would like the payment to be reversed promptly from my Chase account. The reservation was made under the name DIANE FISCHER.

I recently booked a flight from West Palm Beach to Manchester NH for my husband. When I tried to book the same flight for myself, I could only find different hours, not the same as his. I have been attempting to reach an agent since last night but have had no luck due to automated messages. I even waited until 1 AM as instructed for a call that never came. The same issue persists this morning. I am unable to cancel the booking, as my husband and I need to be on the same flight for our Granddaughter's wedding. Please contact me at [redacted] or email me at [redacted] to resolve this matter promptly. Thank you, Ralph A & Catherine Vasquez.

Hello, I made a booking for a vacation package with you for April 13-20, [redacted], from New York to Florida, including a flight, rental car, and hotel. However, my original flight got canceled, and I had to change my flight times. On arrival in Florida around 8:30 pm, I found the hotel room to be extremely unsatisfactory. The bathroom and shower were stained and dirty, the bed sheets had large brown stains, and there were brown stains on the ceilings. The room also had a foul odor. Despite my discomfort, I had to sleep on towels fully clothed due to the condition of the sheets. The next morning, I discovered dents on the rental car's hood and passenger door that were not there before. I had to spend a night sleeping in the rental car as there were no other available rooms due to an event in the area. The following day, I managed to find new accommodation for the remainder of my vacation. Although I received a refund for the unused hotel nights, the experience significantly impacted my trip and resulted in unexpected expenses. Despite this unfortunate experience, I generally appreciate Travelocity's services, but I am quite disappointed with how this trip turned out. I have photographs of the hotel room for reference, if needed.

I'm seeking assistance with a recent issue I encountered with Travelocity. A week ago, I faced significant challenges trying to modify or cancel my trip as Travelocity's phone line was unreachable. I endured long hold times, disconnects, and unresponsive online systems that prevented me from making changes to my booking, receiving an error message stating, "System is temporarily unavailable, please try again later." The hotel I booked through Travelocity declined to cancel my reservation without involving Travelocity. I am requesting a full refund for the hotel booking amount charged to my credit card. I am not at fault for the inability to cancel within the required timeframe for a prepaid reservation. Please contact me via email at [redacted], David B. A. Thank you for addressing this matter promptly.