I tried to extend my hotel stay via the Travelocity website. I was directed to a page t...

GetHuman-frenchye's customer service issue with Travelocity from March 2021

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The issue in GetHuman-frenchye's own words
I tried to extend my hotel stay via the Travelocity website. I was directed to a page telling me I needed to cancel and then book again. I couldn't amend my current booking. So That's what I did. Unfortunately all that did was cancel my booking without a refund! The virtual chat was no help and appears to be a robot. I have been on hold for an hour and ** minutes waiting to speak to someone about this issue. All I wanted to do was extend my stay by a day and instead lost my room and my money. The customer support page on their website was no help. It just tells me to call.

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Travelocity

Customer service issue
Reported by GetHuman-frenchye
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1918 others
0 customers following this

Timeline

GetHuman-frenchye started working on this issue
Mar 24th 1:10am