I reserved a flight from DCA to MCO on April **, which they've now rescheduled to be mu...

GetHuman-sennholz's Change Booking issue with Travelocity from March 2021

Help with my Travelocity issue
The issue in GetHuman-sennholz's own words
I reserved a flight from DCA to MCO on April **, which they've now rescheduled to be much later in the day. I need to change flights to an earlier flight, which (at last check) is around *:**am, and apparently I can't just do that on their website - they want me to talk to an agent. So, I've been trying to reach someone who can help me for HOURS. Everywhere I turn, they're telling me the wait is ** minutes and then making me wait *** minutes.

GetHuman-sennholz did not yet indicate what Travelocity should do to make this right.

How GetHuman-sennholz fixed the problem
Used their customer service portal on their website and started a chat. Had to wait *** minutes even though they said ** minutes of wait. Got a surprisingly helpful young man named Prithvi who handled the situation, tried to help me find a way around the extra fee, and ultimately called me to collect my credit card and make the change. He also let me stay on the line while trying to see if they could make my rental car available sooner. Still not pleased with the wait, but glad he displayed some initiative when I finally got through to him.
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Travelocity

Change Booking issue
Reported by GetHuman-sennholz
Mar 23rd, 2021 - 2 months ago
Fixed
GetHuman-sennholz shared how to fix
Seen by 13 customers so far
Similar issue to 1904 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-sennholz started working on this issue
Mar 23rd 3:46pm
GetHuman-sennholz confirmed the issue is fixed. Hooray!
Mar 23rd 5:19pm