Ref: Booking * *************** Travel Guard Policy...

GetHuman4851473's Refund a Charge issue with Travelocity from May 2020

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman4851473's own words
Made a claim to AIG Insurance (the underwriter) for a cancelled hotel booking due to Covid **. ... Ref: Booking * *************** Travel Guard Policy * *********** AIG Claim * UC********** **AIG is using their "partner" AON Affinity to stonewall my claim. They ask me to provide proof that I am not being reimbursed by another party. REALLY? I paid Travelocity for the booking. I paid Travelocity for the Travel Guard. Travelocity has a business relationship with AIG. I should not have to prove anything. I am clearly being stonewalled. If I am to use Travelocity again, this needs to be settled. I used Travelocity in good faith. Get it settled for me.
I am being passed from one customer service office to the other with no results. It seems no one has the authority to act. *Given the nature of today's corporate online customer service , I am not really surprised. Also, I am probably one less customer *for them to ever have to deal with again.
AIG (or their affiliate AON) is asking that I prove I am not being reimbursed by another party. Travelocity is the only party that*could or should reimburse me as I did confirm that Hampton Inn never received payment. Travelocity either needs to reimburse my booking fees or provide me a document stating they are not going to. This I could pass to AIG (AON) and possibly get my claim approved. I have been at this about a month now. Travelocity and AIG appear to be playing Piggy In The Middle with me.
There is nothing else to try. There is not enough money involved to sue over.
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How Do I Get a Refund from Travelocity?Can I Receive a Voucher or Credit for a Missed Flight from Travelocity?What Information Do I Need to Book a Flight with Travelocity?
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Travelocity

Travel Guard Insurance
Refund a Charge issue
Reported by GetHuman4851473
May 21st, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 3110 others
0 customers following this

Timeline

GetHuman4851473 started working on this issue
May 21st, 2020 7:28am