Hi, **I am writing because I can't get answers about my refund for a hotel I booked tha...

GetHuman-maizensu's customer service issue with Travelocity from May 2020

Help with my Travelocity issue
The issue in GetHuman-maizensu's own words
Hi, **I am writing because I can't get answers about my refund for a hotel I booked that closed due to COVID, *I communicated via email and chat several times with Travelocity customer service in March and April about the hotel (and the air which was taken care of) and I thought the hotel was taken care of as well when I got an email on April * from Jenisa at Travelocity that said I would get a partial refund of $*** for my hotel. The email also said that the partial refund would be credited within ** days to my original form of payment that I used to book it. The email had the incorrect email address for me which I thought was odd----because it was an entirely different email with a name that I don't recognize. I tried to inquire about the incorrect email and I couldn't get an answer. So I waited to see if the refund would show up on my credit card bill. It never showed up. *I received an email yesterday that I would get a coupon for $*** instead of the refund. I can't get through to anyone so I am emailing this email address. **The partial refund of $*** is only a fraction of the trip that I booked with Travelocity. I am not even trying to get a ***% refund. I just would like what Travelocity said I would get after spending many hours going through the process of recouping part of the cost of a lost vacation. **Refund of $*** USD and not a voucher or coupon.***Thank you**Susie

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How Do I Get a Refund from Travelocity?Can I Receive a Voucher or Credit for a Missed Flight from Travelocity?What Information Do I Need to Book a Flight with Travelocity?
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Customer service issue
Reported by GetHuman-maizensu
May 20th, 2020 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3108 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN


GetHuman-maizensu started working on this issue
May 20th, 2020 3:14pm
GetHuman-maizensu shared this issue with others over email
May 20th, 2020 3:16pm