Travelocity Customer Service Issues

I made a booking via Travelocity for a trip from MSY to BOS departing on 6/4 with Jet Blue for the outbound flight and Spirit for the return. The itinerary confirmation number is #[redacted][redacted]. Both flights were confirmed. When I tried to add baggage and seating using Spirit's confirmation number XGL5MQ, I noticed I was charged another flight price plus tax. It appears I am being charged twice for the same flight. Travelocity should be responsible for the Spirit fare since they handled the booking and payment. There seems to be a transaction error between the two companies that needs correction. I am owed a refund for the duplicate charge. My attempts to resolve this issue via email with Spirit have been unsuccessful.

I made reservations to Calgary, Canada through Travelocity and the airline has confirmed and issued the e-tickets. However, today I received an email stating that one of the flights has been canceled. This presents a problem since the passengers could be left stranded without a replacement flight. The canceled flight was with Avianca Airlines for two passengers, with the name A.T., scheduled to depart from Toronto at 16:30 and arrive in Calgary at 18:50. This flight is part of an itinerary from San Jose, Costa Rica to Calgary, Canada.

I've made reservations through Travelocity for a trip from PDX to LHR in April. The route includes a connection in Sea-Tac to catch a British Airways flight. Recently, Travelocity informed us that Alaska/Horizon Air changed the departure time of the commuter flight from PDX, resulting in a 1 hr 10 min connection time. In the past, we've landed on the tarmac and taken a bus to the terminal, but that may have changed to walking directly to the terminal. There's uncertainty about whether we will need to clear security again before heading to the BA gate. I'm not sure if clearing TSA at PDX will be enough for our connection, as I'm not very familiar with the Sea-Tac layout. Additionally, I know BA can be strict about boarding times. I think we may need an earlier flight from PDX to Sea-Tac. How can we make this change?

I am seeking a refund and compensation from Travelocity for my disrupted travel plans. I contacted them to cancel part of my flight due to my brother's surgery, but encountered difficulty with unhelpful agents. Despite having travel insurance, nobody could assist me. The airline and Travelocity have both given me the runaround. I had to purchase a new ticket for my return journey. I am also requesting reimbursement and compensation for the cancellations, hotel expenses, and additional tickets incurred on both Itinerary #[redacted][redacted] and connection LFUK49. The lack of help from staff and the separation of my son's and my bookings further added to our inconvenience.

My family and I just checked in at the Krystal in Cancún today, and we are quite disappointed with our experience so far. Despite booking a room with a king-size bed and two cribs and confirming these requests with Travelocity, the hotel did not receive this information. Our original room was too small, so we paid for an upgrade, but it was also inadequate with poor air conditioning. Eventually, we settled for a family suite. The cleanliness is lacking, and there seem to be issues with communication. This has truly dampened our first day. I'm hopeful Travelocity can assist. My itinerary number is [redacted][redacted]. Thank you, John X.

On July 1, [redacted], we missed American Airlines flight [redacted] from JAX to Miami due to unexpected changes and lack of communication from Expedia regarding checked baggage and flight time adjustments. Despite arriving early, we were denied boarding. In Miami, a mix-up with carry-on luggage caused further delays, leading us to book alternate flights at our own expense through Priceline and Bahamas Air. Upon reaching Nassau and facing another flight delay, we had to secure standby seats through Bahamas Air to our final destination. These series of unfortunate events caused us to arrive hours later than planned, incurring significant costs and cutting into our vacation time. The lack of notification about flight changes from Travelocity is concerning, as it led to confusion and difficulties throughout our journey. Clarifying and improving communication procedures for customers regarding itinerary changes is crucial to prevent similar issues in the future. Your understanding and assistance in this matter are greatly appreciated.

Itinerary # [redacted][redacted]; On July 1, [redacted], we missed American Airlines flight FWXGFQ from JAX to Miami that departed at 6:05AM despite arriving at 4:30AM. The woman at the front desk claimed TRAVELOCITY did not mention checking luggage and that the flight was pushed up by 45 minutes. No notifications were received from Travelocity about these changes, which led to confusion. Missing this flight caused us to miss the connection to MHH at 11AM. With additional delays and baggage mix-ups, we had to use Priceline, spending extra money on flights and travel insurance. Delays continued, forcing rushed connections and missed luggage. These issues were frustrating and costly, resulting in wasted time and over $***.** in expenses. Improved communication between Travelocity and airlines could have prevented these complications. Seeking a full or partial refund due to these avoidable disruptions. Appreciating any help in resolving this matter efficiently.

I searched for an affordable flight from Milan to NYC departing on July 24 and returning on July 26. The top of the list showed Air Italy from $[redacted]. When I checked the return time from NYC, I verified train options from Florence to Milan. After confirming with friends in NYC about schedules, I attempted to book the flight. Surprisingly, the price at booking was $[redacted] instead of $[redacted] as advertised. Despite the initial listing, the booking price increased. In the following hours, I revisited the same flights and the Air Italy flight still displayed $[redacted] on the first page. However, when I proceeded to book, the price showed $[redacted], causing confusion and wasting time on planning details. This inconsistency is misleading and frustrating, leading me to question Travelocity's credibility. I hope for clarity and compensation for the inconvenience. - V. Podzemny

I have used Travelocity for many family trips, relied on my sons due to my age. I need to fly to Boston on Oct. 3rd or 4th for a family issue. I booked a trip myself through your site, leaving at 8:32 on Delta G2v48A and returning on Jet Blue on Oct. 8. I was promised a confirmation, got one from Jet Blue immediately, but Delta confirmation came a week later showing the wrong time, 8:32 pm instead of morning. Delta had a morning flight but asked me to contact you for changes. Customer service said I must pay $[redacted] to Delta and $[redacted] to Jet Blue for the only available flight. I reluctantly paid. Now I see trips to Boston at the times I initially wanted, feeling frustrated. I believe I deserve compensation for the $[redacted] I paid to change my flight or at least not be charged $[redacted] for a one-way fare when you now have it for $[redacted] round trip. I paid $[redacted] for a flight advertised at $[redacted] now. Can you help me with this issue? - Laurie B.

Hello, my name is Joseph Blankenship. I made a car rental reservation with Hertz but was unable to pick up the car for my trip as I prepaid months in advance and didn't have a credit card. Additionally, my return flight with Jet Blue Airlines was initially canceled, and despite rescheduling without incurring extra charges, it was two days later than my intended stay, leading me to book another flight. The Hertz rental cost me $30, and the additional return flight was $[redacted]. I would appreciate a refund for these expenses.

I am extremely frustrated with Travelocity for the terrible experience I had when I booked a flight to FL a month ago. Upon arrival at the airport, despite providing my driver's license, itinerary, and confirmation number, I was not in the system causing me to be stranded, lose $[redacted], and need to borrow $70 for a cab home. Their customer call service was unacceptable with multiple hang-ups after long hold times and unclear communication. I have been trying to resolve this issue for over a month and demand a refund of $[redacted] for the inconvenience and mishap. The lack of assistance and communication from Travelocity has been truly disappointing, and I expect a prompt resolution to this matter.

I am shocked by the recent ordeal I went through with my hotel booking. I mistakenly booked for 2 nights instead of one and immediately reached out to Travelocity for assistance, as their confirmation page stated "change or cancel at any time." After a series of unhelpful responses and being put on hold multiple times, I was eventually directed to a corporate customer service manager who was dismissive and claimed it was my error, refusing to assist further. Upon contacting the hotel directly, I spoke with Ivis from Coconut Cay who was willing to reverse the charges but stated it was up to Travelocity to refund me. Finally, after another call to Travelocity, a kind representative was able to refund my money. I am appalled by the inconsistency in customer service and the blatant dishonesty I encountered. It's disappointing to be treated this way after being a loyal customer. I felt compelled to share my experience to shed light on this issue.

I recently stayed at the Crown Plaza Albuquerque and was extremely disappointed to discover bed bugs in my room. Additionally, I encountered various other issues such as a broken TV, hair in the shower, and a faulty ice machine. When I reported the bed bugs to the front desk, I was only offered free room service, which seemed inadequate given the circumstances. I am requesting a full refund for this unpleasant experience. I have not posted a review on Yelp yet, but I hope this matter is addressed promptly and the room is thoroughly cleaned. I have attached a photo of one of the bed bugs for reference. Contact: Tina Nitzsche Email: [redacted]

I made a reservation for 2 rooms for check-in on 8/23/[redacted] and check-out on 8/24/[redacted] earlier today. The booking was for 2 rooms for 5 adults and 1 child, under the name Lynne Raymond. I was supposed to receive my itinerary shortly after booking, but I never got it. I'm trying to cancel the reservation now. I used phone number 1-[redacted] and my email is [redacted] Get Human gave me two 4-digit codes: [redacted] and [redacted]. I just want to cancel this reservation before it's too late.

I have scheduled a package deal to Punta Cana from August 28th to September 2. Due to Hurricane Dorian, my travel plans needed to change. My travel partner and I, Brenda B., modified the dates to August 31st to September 5 through Travelocity. Travelocity is struggling to reach Blue Travel Partner Services in Punta Cana since Tuesday, August 27, to update our reservation to Catalonia Royal Bravaro All-Inclusive. This birthday trip is a special gift for myself after 60 years and having a confirmed booking would provide reassurance. I am grateful for any assistance. Thank you in advance. My Itinerary # [redacted][redacted].

I stayed at The Manhattan Times Square hotel from August 31 to September 3. On the first night, we had a broken toilet in the room and requested to change rooms, but it wasn't possible. The hotel agreed to waive the first night's charge. The hotel manager advised me to reach out to facilitate a refund for the first night directly through the travel agency. I discussed this matter extensively with Adam on August 31, Courtney the Manager on September 1, and Vin the Manager along with Allison on September 3. They all confirmed on the front desk computer that the travel agency would not be billed for the first night. They assured me that the refund for the Manhattan Times Square hotel's one-night stay would be processed within 3-5 business days once I informed you, based on the information given at the front desk. Sincerely, Chie Yamada

Dear Sir or Madam, Could you please assist me in reviewing my seat allocation for my upcoming flights? Itinerary: [redacted][redacted] Confirmation numbers: PL54R5 and MWKBTC Ticket Number: [redacted][redacted] London to Guangzhou to Sydney with China Southern Airlines [redacted] and Vietnam Airlines Departure from London: 4th November [redacted], Return to London from Sydney: 20th January [redacted] I would like to verify my seat assignment from Guangzhou to Sydney. The current seat listed on my itinerary is 57D, located in the Economy section. I have actually reserved Premium Economy seats for both legs of the trip, from Sydney to Guangzhou and back. Could you kindly change my seat from 57D to an Aisle Seat closest to the Business Class Section? Upon contacting China Southern Airlines, I was surprised to learn that there is no Premium Economy offered on the Guangzhou to Sydney route. This information was not made clear to me during the booking process, and I might have considered alternatives if I had known. This flight is quite lengthy, so I appreciate your assistance in this matter. Thank you very much. Trinity

I made a flight reservation to Kona, HI via Travelosity with itinerary number [redacted][redacted] for myself, my husband, and my 10-year-old grandson on July 9, [redacted]. The flight was scheduled to depart from St. Louis, MO at 7:45 a.m., but upon arrival at 5:30 a.m., we were informed it was canceled. We received meal vouchers and a hotel stay for the inconvenience. Despite paying for specific seats, travel insurance, and checked bags, we faced further challenges with multiple flight changes, lost luggage, and a delayed arrival in Kona. Our grandson's tablet was left on the plane, and we incurred additional expenses extending accommodations and car rental. On the return flight, our pre-booked seats were not honored. I have reached out to American Airlines for compensation but was directed to seek assistance through Travelosity. I am seeking reimbursement for the disrupted vacation, financial losses, and the stress caused by these events. Your prompt attention to this matter is appreciated.

I was charged twice for baggage fees by Travelocity, once during booking and again upon online check-in for my outbound flight. Despite acknowledging the mistake, they instructed me to pay the fee again and promised a refund of $[redacted]. The same process was to be repeated for my return flight. However, I am unable to locate an email address for Travelocity Customer Service to send my receipts for the duplicate fees and request the promised refunds.

Hello, I am looking for a vacation package from Atlanta to Spain in April for a total of three adults. One person plans to depart from JFK to either Madrid or Barcelona on April 2nd and return to Denver on the 11th. The other two will depart from Atlanta on April 4th, returning on the 11th, and everyone should be together from the 5th. My son will be on his own on the 3rd and 4th. We require flights and accommodation. Could you please provide me with the cost of this package? Thank you.