GetHuman2951024's customer service issue with Travelocity from May 2019
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The issue in GetHuman2951024's own words
All a question totally unrelated to service dogs. ... Someone is telling me that I need to provide a certification “as per ADA” for me to take my service dog to the hotel! This is the policy of Prem, a contracted individual that represents Travelocity in answering questions. This seems to be a Florida thing or at least that's been my experience. Florida, there is no legal requirement to provide anyone any information except to say, "this is a service dog." Service dog owners don't have to mark their dogs or make them wear a vest or even wear a physical leash. As long as the dog is "under leash," ie: any form of control that doesn't require a physical leash, a physical leash isn't required. Service dog owners do all of this stuff to idiot-proof this while mess for people who aren't educated enough to keep from walking up to an autonomous creature with a mouthful of teeth that will defend itself and it's owner from strangers. Who does that? Stupid people.
This is especially frustrating because it's discrimination against several classes of disabled people. It is widely known that service dogs go anywhere except an operating room of a hospital without having to notify anyone or get permission. They are to be treated like a necessary medical device, not a pet.
Travel agencies are not responsible to "weed out" service dogs, emotional support dogs and pets. Tell your independent contractors to stop violating HIPAA and ADA laws before Travelocity gets reported to the USDOJ for these violations.
I have used Travelocity many times to arrange trips. The only issue I run into is other people who have zero education about service dogs.
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