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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman2232138's own words
My son, David Cole, made a reservation through you on ****** for the Baymont in Jacksonville NC. He meant to make it for that night & the next, but it went in for **** & ****. He is visually impaired and did not see the date on his phone. Consequently, he and his dad arrived in Jacksonville and had to stay somewhere else. He tried to cancel, but was denied. The hotel told me he also reserved a smoking room, which is an egregious mistake! He has cerebral palsy and needs a handicapped accessible room, too. You advertise that cancellations are possible* we have been trying for over a week without success. Can you help?
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