January ** ******We have a flight on Interjet booked on January ** **** from Guadalaja...

GetHuman-colthevi's customer service issue with Travelocity from January 2019

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The issue in GetHuman-colthevi's own words
January ** ******We have a flight on Interjet booked on January ** **** from Guadalajara to San Jose del Cabo. The itinerary number is ************* and the confirmation number is MYAEV*. *We had an emergency arise December ** **** and had to book an earlier flight to San Jose del Cabo. We finally got in contact with Travelocity and were directed to call Interjet directly to change the day of our flight. *We tried and tried and could not get through to the company so were forced to buy new tickets at full price for a flight January * **** instead of changing the flight. *Upon arrival at Guadalajara airport we tried at two counters to explain the situation and hoping for a refund but we had no luck there either. *Since Travelocity is a booking site we feel that we were not able to successfully execute a change in plan and had to pay again because of our situation and lack of communication. *We did buy cancellation insurance as well to cover us. The policy number is EXPCA**********. *I have yet to cancel the flight and are awaiting your advice. *Thank you*Colleen Metz
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Travelocity

Customer service issue
Reported by GetHuman-colthevi
Jan 14th, 2019 - 9 mons ago
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GetHuman-colthevi started working on this issue
Jan 14th 4:59pm