I purchased the insurance when i bought my ticket, the insurance is a joke and the way...

GetHuman1650720's customer service issue with Travelocity from November 2018

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The issue in GetHuman1650720's own words
I purchased the insurance when i bought my ticket, the insurance is a joke and the way you put it on your website is very deceptive. You need to let your customers know that the travel insurance is not guaranteed and you must put in a claim and they will advise you if you are approved. The insurance that you sell is a fraud and you should not have them period as part of your website. I am going to use a different website and I am also going to contest the $** charge with my credit card company.
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Travelocity

Customer service issue
Reported by GetHuman1650720
Nov 29th, 2018 - 9 mons ago
I have an issue with Travelocity too
Fixed
Seen by 3 customers so far
Similar issue to 789 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1650720 started working on this issue
Nov 29th, 2018 2:43am
GetHuman1650720 indicated the issue is not fixed yet.
Nov 29th, 2018 2:45am