We are highly unsatisfied with customer service from Travelocity’s we had planned a fli...

GetHuman1007654's customer service issue with Travelocity from August 2018

9 views
 | 
426 similar
 | 
0 following
Help with my Travelocity issue
Next: our robot will wait on hold for GetHuman1007654 to get a Travelocity rep on the line!
Always use the GetHuman Phone tocall Travelocity. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1007654's own words
We are highly unsatisfied with customer service from Travelocity’s we had planned a flight down Friday to pick up our new puppy and fly back Sunday am, with a rent a car and hotel stay. Well, with the airline telling us weeks in advance what we need for crate for breed and age of puppy, to our surprise when we get to North Carolina the * week old puppy does not fit in the airline approved crate. Therefor, they had to drive home. Leave a day early to make it home in time, and get a bigger car. Travelocity won’t refund the one night hotel stay paid for in advance since they are leaving early, turning in car one day early and flights ?? This is horrible customer service. So you will rent the rent a car to someone else, rent our hotel room to another customer that night and fill those flight tickets and get paid double for all of them ?? From us and whoever bought them for the day we left early ?? As far as we are concerned that is animal cruelty putting an animal in a crate it won’t even fit in, can’t sit up or turn around no water, nothing ? *And being told too bad !! We paid for everything in advance and got screwed !! Next time we travel we will pay for everything as we go ! Never again !! And to add to this, we tried to cancel Friday afternoon for Sunday am. More than ** hours prior
GetHuman1007654 did not yet indicate what Travelocity should do to make this right.
I have an issue with Travelocity too
How GetHuman1007654 fixed the problem
We are waiting for GetHuman1007654 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Travelocity's attention and get better help faster. Tap below to get started.
Having Travelocity issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1007654 fixes it.
This email address isn't valid

Travelocity

Customer service issue
Reported by GetHuman1007654
Aug 18th, 2018 - a yr ago
I have an issue with Travelocity too
Fixed
Seen by 9 customers so far
Similar issue to 426 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1007654 started working on this issue
Aug 18th, 2018 1:06pm
GetHuman1007654 indicated the issue is not fixed yet.
Aug 18th, 2018 2:22pm
GetHuman1007654 indicated the issue is not fixed yet.
Aug 18th, 2018 2:46pm
GetHuman1007654 indicated the issue is not fixed yet.
Aug 19th, 2018 2:12pm
GetHuman1007654 indicated the issue is not fixed yet.
Aug 19th, 2018 2:26pm