We are highly unsatisfied with customer service from Travelocity’s we had planned a fli...
GetHuman1007654's customer service issue with Travelocity from August 2018
Help with my Travelocity issue
Next: our robot will wait on hold for GetHuman1007654 to get a Travelocity rep on the line!
Always use the GetHuman Phone tocall Travelocity. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1007654's own words
We are highly unsatisfied with customer service from Travelocity’s we had planned a flight down Friday to pick up our new puppy and fly back Sunday am, with a rent a car and hotel stay. Well, with the airline telling us weeks in advance what we need for crate for breed and age of puppy, to our surprise when we get to North Carolina the * week old puppy does not fit in the airline approved crate. Therefor, they had to drive home. Leave a day early to make it home in time, and get a bigger car. Travelocity won’t refund the one night hotel stay paid for in advance since they are leaving early, turning in car one day early and flights ?? This is horrible customer service. So you will rent the rent a car to someone else, rent our hotel room to another customer that night and fill those flight tickets and get paid double for all of them ?? From us and whoever bought them for the day we left early ?? As far as we are concerned that is animal cruelty putting an animal in a crate it won’t even fit in, can’t sit up or turn around no water, nothing ? *And being told too bad !! We paid for everything in advance and got screwed !! Next time we travel we will pay for everything as we go ! Never again !! And to add to this, we tried to cancel Friday afternoon for Sunday am. More than ** hours prior
GetHuman1007654 did not yet indicate what Travelocity should do to make this right.
I have an issue with Travelocity too
How GetHuman1007654 fixed the problem
We are waiting for GetHuman1007654 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.