I booked a hotel through Travelocity.*When I arrived at the Clarion Inn & Suites Hotel...

GetHuman867981's customer service issue with Travelocity from July 2018

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The issue in GetHuman867981's own words
I booked a hotel through Travelocity.*When I arrived at the Clarion Inn & Suites Hotel in Kissimmee Fl. it was under construction, overgrown landscaping along with an empty parking lot on the *th of July, just last week. I could not believe what I was seeing through the windows of the lobby which were filthy. I didn't even go in. Looked like something out of a horror film. upon driving off I called Travelocity to report the issue and to get help booking us another hotel and also to request stopping payment and or a total refund on the Clarion... I also stated to the rep. that if anything take the hotel off Travelocity's website because it was nothing like the pictures on the website. I asked if I was the only complaint but she said she don't know. Travelocity was apologetic and sent an email stating I will hear from them in **hrs. but could not find us a room. I just hung up feeling very aggravated and I'm a very patient lady. I ended up on their website again, Travelocity, finding a very nice hotel not very far down the road named Greenway which was superbly totally renovated... Travelocity sent me a final email saying they cannot help me with my refund. I emailed them back saying I will be contacting corporate..*Can you help in any way.*Merry Sherlock*Palm Bay Fl.

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Customer service issue
Reported by GetHuman867981
Jul 10th, 2018 - 4 years ago
Seen by 27 customers so far
Similar issue to 263 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN


GetHuman867981 started working on this issue
Jul 10th, 2018 8:35pm
GetHuman867981 indicated the issue is not fixed yet.
Jul 11th, 2018 11:04am
GetHuman867981 indicated the issue is not fixed yet.
Jul 11th, 2018 12:21pm