I booked a hotel through Travelocity.*When I arrived at the Clarion Inn & Suites Hotel...

GetHuman867981's customer service issue with Travelocity from July 2018

27 views | 263 similar | 0 following
Help with my Travelocity issue
Next: our robot will wait on hold for GetHuman867981 to get a Travelocity rep on the line!
Always use the GetHuman Phone to call Travelocity. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman867981's own words
I booked a hotel through Travelocity.*When I arrived at the Clarion Inn & Suites Hotel in Kissimmee Fl. it was under construction, overgrown landscaping along with an empty parking lot on the *th of July, just last week. I could not believe what I was seeing through the windows of the lobby which were filthy. I didn't even go in. Looked like something out of a horror film. upon driving off I called Travelocity to report the issue and to get help booking us another hotel and also to request stopping payment and or a total refund on the Clarion... I also stated to the rep. that if anything take the hotel off Travelocity's website because it was nothing like the pictures on the website. I asked if I was the only complaint but she said she don't know. Travelocity was apologetic and sent an email stating I will hear from them in **hrs. but could not find us a room. I just hung up feeling very aggravated and I'm a very patient lady. I ended up on their website again, Travelocity, finding a very nice hotel not very far down the road named Greenway which was superbly totally renovated... Travelocity sent me a final email saying they cannot help me with my refund. I emailed them back saying I will be contacting corporate..*Can you help in any way.*Merry Sherlock*Palm Bay Fl.

GetHuman867981 did not yet indicate what Travelocity should do to make this right.

How GetHuman867981 fixed the problem

We are waiting for GetHuman867981 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Travelocity customer problems.
Can I Receive a Voucher or Credit for a Missed Flight from Travelocity?What Information Do I Need to Book a Flight with Travelocity?
Do you have a customer issue as well?
We can help you get Travelocity's attention and get better help faster. Tap below to get started.
Having Travelocity issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman867981 fixes it.
This email address isn't valid

Travelocity

Customer service issue
Reported by GetHuman867981
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 27 customers so far
Similar issue to 263 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman867981 started working on this issue
Jul 10th, 2018 8:35pm
GetHuman867981 indicated the issue is not fixed yet.
Jul 11th, 2018 11:04am
GetHuman867981 indicated the issue is not fixed yet.
Jul 11th, 2018 12:21pm