Not a clean place to stay, will not refund nights

GetHuman-pedsent's customer service issue with Travelocity from June 2018

Help with my Travelocity issue
The issue in GetHuman-pedsent's own words
We planned to stay * nights ... My confirmation number is: ***************We checked into Prince’s Gate Hotel on June *, the hotel rooms (both) were filthy, dirty, had cobwebs (have photos if needed). We asked to change rooms, other rooms available were similar. We had to check out as they had no sanitary place to stay....
The room was moldy, carpet was dirty, wall had cobwebs. Our children’s allergies went haywire.
I want both nights refunded.
We tried to switch rooms, but what was available was in similar condition.
Not yet, but will contact Amex if not resolved
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Travelocity

Hotel stay, planned for * nighta
Customer service issue
Reported by GetHuman-pedsent
Jun 8th, 2018 - a yr ago
I have an issue with Travelocity too
Fixed
Seen by 8 customers so far
Similar issue to 87 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-pedsent started working on this issue
Jun 8th, 2018 7:04am
GetHuman-pedsent indicated the issue is not fixed yet.
Jun 8th, 2018 10:09am
GetHuman-pedsent indicated the issue is not fixed yet.
Jun 11th, 2018 10:48am
GetHuman-pedsent indicated the issue is not fixed yet.
Jun 14th, 2018 12:26am
GetHuman-pedsent indicated the issue is not fixed yet.
Jun 14th, 2018 12:37am