TransferWise Customer Service Issues

Archive 4

The following are issues that customers reported to GetHuman about TransferWise customer service, archive #4. It includes a selection of 20 issue(s) reported February 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I have encountered an issue with a money transfer through TransferWise (receipt number: [redacted]12) intended for Zully Marlene Espinola Caceres ([redacted]). TransferWise reached out to the recipient to provide bank details, but they only have a SWIFT code available instead of an IBAN for their account in Paraguay. I intend to regularly transfer money to this recipient and need guidance on how to proceed. Could you please provide further information or arrange for a refund to the sender's account promptly? Thank you. Guido I.
Reported by GetHuman-illiangu on Khamis, 6 Februari 2020 pukul 17.42
Hi, I have a friend in Brazil who is attempting to send money to the UK. They have filled out all the necessary steps for the transaction. However, when it comes to selecting the bank, TransferWise provided a code [redacted] for MS Bank S.A. Banco do Camino, but this specific bank is not listed in the options. How can we proceed to send the money if we cannot select MS Bank with the [redacted] code? I look forward to your prompt assistance in resolving this issue. Thank you.
Reported by GetHuman4339701 on Jumaat, 7 Februari 2020 pukul 23.35
Hello, I'm David T. I have a TransferWise card and I am currently in the USA as an Australian. While on a cruise, I noticed multiple unauthorized transactions on my card today, so I have frozen it. I am hesitant to replace the card immediately as I need access to the US dollars on it. Can I freeze and unfreeze the card as needed? Also, am I protected for unauthorized withdrawals without my consent?
Reported by GetHuman4342700 on Ahad, 9 Februari 2020 pukul 04.11
Subject: Assistance Needed Regarding Criminal Offense and Computer Fraud Dear Sir or Madam, I am reaching out regarding a criminal offense I have fallen victim to, which I reported to the local police authority at Polizeiinspektion Wörth am Rhein in Deutschland. The incident involved unauthorized access to my computer and bank details resulting in the transfer of EUR [redacted].00 to an account opened under my name in London, Great Britain. This account was registered on November 30th, [redacted], and closed on December 2nd, [redacted]. The perpetrators also used my personal information to open an email address with yahoo. I kindly request your assistance in investigating this matter further and sharing any relevant information you may have. Your help in this regard will be greatly appreciated. Please feel free to reach out if you have any inquiries. Thank you for your attention to this. Sincerely, J.W. Mühlberger
Reported by GetHuman4353043 on Rabu, 12 Februari 2020 pukul 15.29
Hello everyone, I am Kaj Karlsson and I have [redacted],[redacted] SEK in my account linked to the email [redacted] I am unsure why my account was deactivated, and I find this lack of communication quite disrespectful. I kindly request the prompt return of my funds; otherwise, I will have to pursue legal action. It is disappointing to experience a company mishandling my money and ignoring my attempts to contact them. I am hopeful to receive the refund within the next 0-3 business days into my Nordea account. If not, I will escalate this matter further. Thank you, Kaj
Reported by GetHuman-kkdesign on Khamis, 13 Februari 2020 pukul 19.20
I need to resend the funds, but the system won't allow me to send them to this recipient. The bank in Chile requires the account holder to coordinate money transfers. I was unaware of this procedure when sending the funds. Transferwise says the recipient's tax number belongs to someone else, which is incorrect. The provided information is accurate. My email is [redacted] The recipient does not have another bank account. Thank you, Luis E. Perez.
Reported by GetHuman4361846 on Jumaat, 14 Februari 2020 pukul 23.30
I have always relied on Faster Payments from my Santander account to TransferWise. Previously, the transfers and currency conversions were swift. However, on the 10th of February [redacted], I noticed a delay in my Euro transfer. Despite initiating the GBP transfer, it wasn't converted to Euros until the 13th. Following this, I made another request on the same day for a transfer, but the estimated arrival date kept shifting - first to the 18th, and now to the 20th. This delay raises questions about TransferWise's policy regarding holding GBP for interest. My Santander account reflects the deductions promptly. I am seeking clarification as I've had connectivity issues while trying to contact them via phone.
Reported by GetHuman-tncwrigh on Selasa, 18 Februari 2020 pukul 09.58
Hello, I have several inquiries that I would like you to address to help me determine if my TransferWise account can meet my needs, primarily for making online purchases on US websites while in Chile. I require a US-issued debit card with a US billing address. If necessary, I can use a US address through a package forwarding company and I also have a US LLC if a business account is necessary. Assuming I open a TransferWise bank account, can I transfer funds from Chile in US dollars to my TransferWise account to make online purchases in the US with their debit card? Do I need a business account or can I use a personal account for this purpose? Regarding the "Online Payments" section on the "TransferWise MasterCard Debit Card," it mentions some sites may only accept locally issued cards. This prompts me to ask if it's possible for me, residing in Chile, to obtain a US-issued TransferWise MasterCard debit card to make online purchases on US e-commerce sites. If feasible, I would appreciate guidance on how to proceed. Thank you.
Reported by GetHuman4381908 on Jumaat, 21 Februari 2020 pukul 05.25
I am experiencing difficulties receiving $[redacted] USD from Bank of America. Someone from California tried to send me the money via Zelle, but I received a notification stating that the payment to Corinna Carrara is pending. The message mentions that the recipient needs to register within the next 12 days, or the payment will expire and be returned. As I am currently in Europe and unable to install the Zelle app, I am concerned about not being able to receive the funds. What steps should I take in this situation? Thank you.
Reported by GetHuman4440173 on Isnin, 9 Mac 2020 pukul 14.50
I sincerely apologize for the delay in addressing this issue in writing. Unfortunately, I have been battling a severe case of influenza for over a month, further complicated by a previous extended period of Radio Therapy that has weakened my immune system. On February 14th, I transferred £[redacted].62 from my Lloyds Bank account to top up my sterling balance with Transferwise. While the transaction is reflected in my Lloyds statement, it has not been credited to my Transferwise balance. Upon realizing this, I contacted Lloyds to verify the transfer and they confirmed it was sent. They assured me they would notify Transferwise about the situation. Despite these efforts, the money has not shown up in my Transferwise statement. I called your contact number to inquire about the delay, but the conversation seemed unfruitful as we appeared to be misunderstanding each other. Following up with Lloyds, they claimed to have reached out to Transferwise and stated the money should have been credited. They recommended I provide you with the following information in writing: ARN: [redacted][redacted]10 Authorization Code: [redacted] I am quite anxious about the status of my funds and sincerely hope you can resolve this promptly. Best regards, John N Foden
Reported by GetHuman-fodenjn on Selasa, 10 Mac 2020 pukul 12.33
I'm located in Canada and looking to send [redacted] Euros to my son in Austria. I have a Euro account with HSBC, so the transfer would be in Euros. HSBC charged me 26.50 euros and my son received [redacted].50 euros instead of the full amount. The receiving bank did not charge a fee, so the total charge of 58 euros was the HSBC fee. I noticed TransferWise advertises a fee of 0.63 euros. If I use TransferWise, I'm wondering if HSBC would still charge me a fee. TransferWise states that there are no additional international transfer fees by your bank. I am curious about the total cost for both HSBC and the TransferWise fee for this transfer. Thank you.
Reported by GetHuman-pinaciar on Khamis, 19 Mac 2020 pukul 20.49
Hello, my wife just received the money I sent, and the amount does not match what was initially stated during the transfer. The amount was supposed to be around [redacted],[redacted] baht, but she only received [redacted],[redacted] baht, which is a difference of approximately 2,[redacted] baht or 85 euros. I have made many transfers, and this is the first time this has happened. I believe that there should be a relationship of trust, and the stated amount should match the transferred amount. If your explanation is that the exchange rate dropped in the meantime, I cannot accept it because you should adjust it both up and down. I have had transfers where the rate increased, and you have never adjusted and transferred more than the stated amount. If your explanation is that the rate guarantee period expired, it is scandalous because I sent the money immediately, and the bank transfer time is not my responsibility. Therefore, I expect a correction from your end and the transfer of around 85 euros owed to my wife's account. Sincerely, I am very shocked by your practices, which are on the edge of legality. I am expressing my feelings that I feel cheated by TransferWise. However, I believe this is a mistake that will be rectified thanks to TransferWise's professionalism. Thank you."
Reported by GetHuman-ferriere on Jumaat, 20 Mac 2020 pukul 08.25
I made a payment to Indonesia, and the first wire transfer was slow but successful. However, the following two wire transfers have exceeded 10 days without completion. I fear I may have been scammed. To M.A.G. Transfer #[redacted]67 1,[redacted],[redacted].75 IDR 80 USD Date: 26th, Thursday Transfer initiated: Wednesday, 5:00 PM Received USD Processing delay for payout – Apologies for the delay, we are working on it. Exchange rate: 1 USD = 16,[redacted].0 IDR IDR paid out Payment status pending for M.A.G. Transfer #[redacted]02 1,[redacted],[redacted] IDR 75 USD Date: 26th, Thursday Transfer initiated Pending USD receipt Delay on our end, awaiting funds IDR payout pending for M.A.G. We've been informed that processing payments to M.A.G.'s bank can be slow, and we are addressing the issue. Please expedite the wire transfers promptly!
Reported by GetHuman4572128 on Jumaat, 3 April 2020 pukul 06.48
I accidentally left my Transferwise card at the Lidl checkout in Berlin, Clayallee, and left without noticing. The contactless payment feature was active on my card. When I returned to retrieve my card, the cashier informed me of two payments totaling 17.77 Euros made by two individuals who were still present. They promptly refunded the amount. Upon returning home, I discovered an unauthorized payment of 14.67 Euros that was not mentioned by the cashier. Another payment of 44.09 Euros was declined due to an incorrect PIN entry. I am disputing the 14.67 Euros charge and seeking assistance to resolve this matter promptly.
Reported by GetHuman4611182 on Khamis, 9 April 2020 pukul 14.49
Subject: Issue with Transfers - Help Needed I am experiencing trouble with three transfers that were not received on the following dates: 1. March 9th - $5,[redacted] to Jeffrey Noel Haddleton 2. April 1st - $[redacted] to Irene Rebusto 3. April 15th - $5,[redacted] to Jeffrey Noel Haddleton These transfers were made from NAB in Australia to AUB Bank in Dumaguete, Philippines for Jeffrey Noel Haddleton and to BDO Bank in Dumaguete, Philippines for Irene Rebusto. Despite confirmation from my bank, there is no confirmation of receipt and no deposits in the accounts. The transfer confirmation number is P[redacted]. I am currently in the Philippines with limited phone access, but my business manager Fiona Watson will contact you from Australia. Kindly assist via email. Thank you.
Reported by GetHuman4661680 on Jumaat, 17 April 2020 pukul 01.57
I have been a long-time user of TransferWise, but recently I've been facing challenges with sending money due to verification issues. Despite multiple attempts, my ID photo submissions have been rejected because the quality is not sufficient for TransferWise to fully verify the information. In the current lockdown situation, I am unable to access better photo services to meet TransferWise's requirements. The funds I'm trying to send are urgently needed by my family in the Philippines, and receiving a message that the money was refunded is distressing. I kindly request TransferWise to consider approving the transfer temporarily and verifying me later, or suggesting alternative verification methods that do not involve submitting a photo with an ID. As a loyal customer who has recommended TransferWise to many others, I hope for a swift resolution to this issue to continue my trust in the service. Thank you, and I eagerly await your response.
Reported by GetHuman4701317 on Khamis, 23 April 2020 pukul 08.17
Hello, I am interested in TransferWise services to receive money from my clients in the United States. Here are my questions: 1. How reliable is your service/customer support, especially in India? 2. Can you explain how TransferWise calculates the conversion rates from USD to INR and how it compares to PayPal's rates? 3. Are there specific parameters used in calculating conversion rates when receiving USD and converting it to INR in India? 4. Does TransferWise have a fixed or variable commission/charges structure? If variable, how is it determined? 5. What information is needed to create an account and set up bank transfers with TransferWise? Is any documentation required from the bank? I have tried contacting support but have been unable to reach anyone. I appreciate any assistance. Thank you.
Reported by GetHuman-khetarpa on Khamis, 23 April 2020 pukul 22.06
Dear Sir or Madam, On Saturday, May 23, [redacted], I transferred [redacted] euros to a Transferwise account in the Netherlands to be sent to my brother's bank account in Kodikamam, Jaffna, Sri Lanka. Unfortunately, I mistakenly entered his ID number instead of his bank account number when transferring the money from my ING bank in the Netherlands. The bank account owner is Kailayapillai Mahendrarajah. My brother's bank account in Sri Lanka is with the National Savings Bank, owned by Selvavinayagam Arulananthasivam, with the account number [redacted]81, but I provided his ID number as [redacted]24. My Transferwise account number is P[redacted]9. My brother has contacted the bank, but they have not received the money yet. They advised that the funds have not been received from me. I am unable to cancel the transfer from my account as the money has already been sent. I seek advice on how to resolve this issue promptly. Thank you for your assistance. Kind regards, Kailayapillai Mahendrarajah
Reported by GetHuman4885338 on Jumaat, 29 Mei 2020 pukul 13.01
Dear Sir or Madam, I transferred €[redacted] on Saturday, May 23, [redacted], to a Transferwise account in the Netherlands to be sent to my brother's bank account in Kodikamam, Jaffna, Sri Lanka. Instead of his bank account number, I mistakenly typed his ID number. The transfer was made from my ING bank account in the Netherlands. The bank account owner is K. Mahendrarajah. My brother's bank account in Sri Lanka is with the National Savings Bank, under the name S. Arulananthasivam with account number [redacted]81. I provided his ID number as [redacted]24. My Transferwise account number is P[redacted]9. My brother has contacted the bank, but they stated that the money has not been received yet. I am unable to cancel the transfer from my end as it has already been processed. Can you please advise me on how to resolve this issue promptly? Thank you for your quick response. Kind regards, K. Mahendrarajah
Reported by GetHuman4885338 on Isnin, 1 Jun 2020 pukul 12.21
I am facing issues sending money to my girlfriend, Tetiana Bystriievska. The system keeps displaying an error message stating it is unable to send the funds to her. I have successfully sent money to her in the past, so I am confused about why this problem is occurring now. Here are her details for reference: Name: Tetiana Bystriievska Email: [redacted] Address: Energetykyv St. 30A/20, Syevyerodonyetsk, Ukraine [redacted] Any assistance in resolving this matter would be greatly appreciated. Thank you for your help. Warm regards, Edward Morrida [redacted] Fryes Lane, McDonald, PA [redacted] Cell: 1-[redacted]
Reported by GetHuman-emorrida on Selasa, 9 Jun 2020 pukul 02.12

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