The app logged me out of my previous account and I am unable to log back in to have evi...

GetHuman4145304's Dispute a Charge issue with TransferWise from December 2019

Help with my TransferWise issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4145304's own words
The app logged me out of my previous account and I am unable to log back in to have evidence of my previous transactions. Basically I purchase an item from a vendor I used once before. Last time I used paypal but this time they wanted me to use transferwise. And i have not received it. My reference to the transaction is ************I ordered a sweater and a shirt and I have not received my items. I asked if it would be delivered by a certain time, I chose the more expensive shipping for a rush shipping and it still has not been delivered. I requested a refund however the vendor is not being receptive. They did provide tracking information, However the shipping company said they have not received the item to ship to me. It has been almost * weeks for something that was suppose to come within * days.

GetHuman4145304 did not yet indicate what TransferWise should do to make this right.

How GetHuman4145304 fixed the problem

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TransferWise

Dispute a Charge issue
Reported by GetHuman4145304
Dec 24th, 2019 - a year ago
Fixed
Seen by 12 customers so far
Similar issue to 728 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman4145304 started working on this issue
Dec 24th, 2019 2:32am
GetHuman4145304 indicated the issue is not fixed yet.
Dec 27th, 2019 10:55am
GetHuman4145304 indicated the issue is not fixed yet.
Dec 27th, 2019 10:56am
GetHuman4145304 indicated the issue is not fixed yet.
Dec 27th, 2019 1:25pm
GetHuman4145304 indicated the issue is not fixed yet.
Dec 29th, 2019 2:53am
GetHuman4145304 confirmed the issue is fixed. Hooray!
Dec 29th, 2019 2:53am

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