GetHuman-soldarro's Account Access issue with TransferWise from October 2019
Help with my TransferWise issue
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-soldarro's own words
USE ... need to reset password but phone number is only for UK and Im in Thailand so need to use a different number to receive SMS Over several days different operators tried different solutions but dispite Transferwise saying they sent over ** messages to my Thailand phone , none arrived . I checked with Samsung here in Thailand who checked my phone and said it was fine. I checked with Sim supplier whoe gave me details of all other messages during the period but none from Transferwise who by now were no longer trying to send SMS and I was blocked. They tried to be helpful but and even my suggestion to delete my account and reset it up was said to be not a good idea. The final solution.......
All they needed to do was delete my account and within * minutes I was back and running
Done and whilst was said to be an unusual situation they may find this information useful as well as any customer facing difficulty as mine
Transferwise has a good system for sending money at lower rates
about ** different operators tried as many solutions
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