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GetHuman-soldarro's Account Access issue with TransferWise from October 2019

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-soldarro's own words
USE ... need to reset password but phone number is only for UK and Im in Thailand so need to use a different number to receive SMS Over several days different operators tried different solutions but dispite Transferwise saying they sent over ** messages to my Thailand phone , none arrived . I checked with Samsung here in Thailand who checked my phone and said it was fine. I checked with Sim supplier whoe gave me details of all other messages during the period but none from Transferwise who by now were no longer trying to send SMS and I was blocked. They tried to be helpful but and even my suggestion to delete my account and reset it up was said to be not a good idea. The final solution.......
All they needed to do was delete my account and within * minutes I was back and running
Done and whilst was said to be an unusual situation they may find this information useful as well as any customer facing difficulty as mine
Transferwise has a good system for sending money at lower rates
about ** different operators tried as many solutions
How GetHuman-soldarro fixed the problem

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TransferWise

transferwise
Account Access issue
Reported by GetHuman-soldarro
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 1431 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-soldarro started working on this issue
Oct 16th, 2019 5:58am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 18th, 2019 10:10am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 18th, 2019 10:15am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 18th, 2019 10:15am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 18th, 2019 10:16am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 18th, 2019 10:16am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 18th, 2019 10:16am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 18th, 2019 10:16am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 18th, 2019 10:16am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 18th, 2019 10:16am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 21st, 2019 6:12am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 21st, 2019 6:13am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 21st, 2019 8:14am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 21st, 2019 8:14am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 21st, 2019 8:17am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 21st, 2019 8:18am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 21st, 2019 8:21am
GetHuman-soldarro indicated the issue is not fixed yet.
Oct 21st, 2019 9:28am