My iphone has died and I want to access my account from OS ..I only have a laptop at th...

GetHuman-coldingl's Account Access issue with TransferWise from July 2019

Help with my TransferWise issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-coldingl's own words
My iphone has died and I want to access my account from OS ..I only have a laptop at the moment and I cant find an app to put onto the laptop.*So the question is how do I access my account I'm expecting a payment in today and I need to move that money to my Thai bank account in the next * days...*please forward my options today I will check my email in * hours approximately*Kind Regards*Colin Dingle

GetHuman-coldingl did not yet indicate what TransferWise should do to make this right.

How GetHuman-coldingl fixed the problem
made a call and the operator gave me a OTP which has a five min life so have your login window up and ready to load the OTP..I punched in my email and pass code but the window froze so if this happens you need to hit the option at bottom of the screen which then led me to the window where you enter your OTP and your in . The layout is somewhat different to the mobile app so it takes a minute to get under way..
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TransferWise

Account Access issue
Reported by GetHuman-coldingl
Jul 29th, 2019 - 2 years ago
Fixed
GetHuman-coldingl shared how to fix
Seen by 4 customers so far
Similar issue to 1125 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-coldingl started working on this issue
Jul 29th, 2019 2:11am
GetHuman-coldingl confirmed the issue is fixed. Hooray!
Aug 1st, 2019 4:53am

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