On *rd December I transacted a transfer to India using my credit card*On **th December...

GetHuman1861676's customer service issue with TransferWise from December 2018

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The issue in GetHuman1861676's own words
On *rd December I transacted a transfer to India using my credit card*On **th December I attempted to *make an identical transfer using my debit card I was contacted by visa to verify the transaction but the mobile number they gave was incorrect.*I phoned visa and the error was corrected I retried the transfer but it was again refused by Transfer wise So I then changed the payment method to the credit card I had previously used. But that was also refused and access to my account was blocked. On checking my credit card records there is a claim by Transfer Wise for £***.** in pending transactions and as you have seen fit to block my account I am unable to view the transaction As time was of the essence I have now made the payment using a different company so would you kindly advise me you have canceled your demand for £***.** with my credit card company.*I feel like you have treated me as a cheat or fraudster when none of it was my fault but it is virtually impossible to contact anyone in your company to explain the situation and my previous attempts have gone unanswered so I don't have any confidence that this attempt will fare any better *yours in frustration *Kenneth Brocklehurst

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TransferWise

Customer service issue
Reported by GetHuman1861676
Dec 30th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 395 others
0 customers following this

Timeline

GetHuman1861676 started working on this issue
Dec 30th, 2018 12:49pm

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