I've tried repeatedly to talk to a Transamerica representative with respect to my life...

GetHuman5884068's customer service issue with TransAmerica from March 2021

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The issue in GetHuman5884068's own words
I've tried repeatedly to talk to a Transamerica representative with respect to my life insurance policy (**AK******) through phone calls and trying to sign up to the website unsuccessfully on numerous occasions to access my account using the procedure for setting up an access account initially. I want to cancel a policy, but need to ask some questions before doing so. Wait time by phone has been stated from *-* hours to **-** hours (obviously a broken system). Do not want the policy cancelled outright before my questions are answered via phone call. Request a response to *** ***-**** or *** ***-****, hopefully with caller ID because of so many robocalls I receive daily.

GetHuman5884068 did not yet indicate what TransAmerica should do to make this right.

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TransAmerica

Customer service issue
Reported by GetHuman5884068
Mar 24th, 2021 - a month ago
Not resolved
Seen by 3 customers so far
Similar issue to 215 others
0 customers following this

Timeline

GetHuman5884068 started working on this issue
Mar 24th 9:01pm

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