We finished our upstairs about *.* years ago to get more room for an aging mother. She...

GetHuman-shermb's Complaint issue with Trane from October 2020

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The issue in GetHuman-shermb's own words
We finished our upstairs about *.* years ago to get more room for an aging mother. She ended up not moving in with us, since she got sick, was put in a nursing home, and then passed away. So the newly finished upstairs has not been used very much. We had to spend a lot of time away from home with closing her estate, since she lived several states away. I noticed that the Trane heat pump that was installed *.* years ago quit cooling the upstairs about two weeks ago. I called the installer who came out to assess the heat pump. They ascertained that the coil in the upstairs air handler unit had a leak in it. Trane gives a one year warranty and is not offering much to help with this repair. I am looking at $**** to repair this Trane unit that is *.* years old. Trane has offered to pay $*** of this amount, which I find to be completely inadequate. Let's look at the facts, Trane supplied a defective coil that has a slow leak to my installer. I didn't notice it until their warranty expires due to personal loss. The heat pump still put out cool air at that point, but it was not cold enough to cool the upstairs during a mid-**'s day and ran all day to little effect. This heat pump was used very little after it was installed, and still broke down on us. I am totally disappointed with this Trane heat pump and the support Trane offers for their deflective parts that they supplied to my installer.

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Complaint issue
Reported by GetHuman-shermb
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 70 others
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GetHuman-shermb started working on this issue
Oct 2nd, 2020 5:39pm