CaseID: ***** *I am a Consumer that has a Trane System under warranty. I have a leak in...

GetHuman3379545's customer service issue with Trane from August 2019

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Email on Account, Password, Purchase ID, Phone Number on Account, Amount Charged, Serial number, and Order number
The issue in GetHuman3379545's own words
CaseID: ***** *I am a Consumer that has a Trane System under warranty. I have a leak in my inside coil. I need the coil replaced. The coil is not available at the local Trane Supply. They are stating that the part will arrive **** (* weeks). Trane Consumer Relations is wanting the Certified Trane Service Company to place the Order and for Me (THE CONSUMER) to call Consumer Relations back with the Order number, Local supply address etc. so that the can "try" to locate and ship the part. Trane expects the Service Company to pay freight to have the part shipped. In turn, me*The Consumer will be charged the freight on a WARRANTY part. Why should I absorb this cost or even the Service Company for that matter because The Trane supply let their inventory deplenish. I need the below mention part for the serial and model number provided to be expedited to Trane Supply* **** N Sylvania Ave, Fort Worth, TX ****** (***) ***-**** so that my * grand children, wife, myself and pets do NOT have to live in over *** degree temperatures.*I spoke to Supervisor Jennifer that's been trained to say the same thing and get me off the phone.*I provided the information below to Customer Relations as they asked. Now they want me to do more of their leg work.*Service Company is Fox Heating and Air* Tyler Fox (***) ***-*****I need this addressed ASAP**What is the name and contact information of the dealer who will be doing this repair? Fox Heating & Air – Tyler Fox* (***) ***-*****What is the model and serial number of the unit that needs the repair? Model: GMA*B*C**M***BA* Serial *: ******NTAV*What is the part number needed for this repair? Inside Coil – Part *: COL*****

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Customer service issue
Reported by GetHuman3379545
Aug 6th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 308 others
0 customers following this


GetHuman3379545 started working on this issue
Aug 6th, 2019 5:40pm

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