I am trying to install a new VFD TR*** on a CGAM chiller. Opened box and no information...

GetHuman-ghostr's Technical support issue with Trane from August 2019

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The issue in GetHuman-ghostr's own words
I am trying to install a new VFD TR*** on a CGAM chiller. Opened box and no information on new vfd at all. I called Danfoss who makes them for you and they told me Trane had all information*parameters liturature to install drive on Trane website. I went to website and only thing I found was the programming guide. In my search I found no other info on how to properly install this VFD. I need assistance . I need to talk with someone who can explain the new vfd to me and how to use new quick startup menu. Lots of different parameters to enter than old TR*.*Please give me aPOC phone number to get me info I must have to use this new product. I have at least * to replace on units and all they are now is just a door stop.*Thanks Dave HVAC Tek. HAAF.

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Trane

Technical support issue
Reported by GetHuman-ghostr
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 307 others
0 customers following this

Timeline

GetHuman-ghostr started working on this issue
Aug 2nd, 2019 5:31pm
GetHuman-ghostr indicated the issue is not fixed yet.
Aug 3rd, 2019 6:14pm
GetHuman-ghostr indicated the issue is not fixed yet.
Aug 5th, 2019 1:39pm

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