Hi,*Thursday November ** **** I noticed our heat was blowing out cold air. The air hand...

GetHuman1678148's customer service issue with Trane from December 2018

Help with my Trane issue
The issue in GetHuman1678148's own words
Get the issue under warranty ... Hi,*Thursday November ** **** I noticed our heat was blowing out cold air. The air handler was on but the outside condensing unit wasn't running. I checked the breaker and fuses and they were all good. I called the company which installed the unit brand new in March ****. They came out and called and told me what they had found. This is what there service report said. Checked HVAC unit and outdoor unit has no refrigerant in the system. Put nitrogen in the system to locate the refrigerant leak. Found the leak inside the outdoor unit. The leak is a factory issue where the copper tubing is swaged and is soldered to the compressor. It is not leaking on the solder but where the swedge is made. To repair the swedge I will have to solder build up around the entire swedge joint. Cost of repair is $***.**. He told me it was a factory defect and he called the Trane disturber who he purchased the unit from and they agreed to pay $***.** dollars of the $***.**. It is my feeling since this unit is just a little over four years old Trane should pay for the whole repair. He said that he has never seen a unit crack were this one has. I am not sure how it cracked like this but it seems to me to it should be covered under warranty and I should not have to pay for any repairs. I had to pay already $***.** for the diagnostic fee so I will have $***.** in this repair with just a one year warranty on the repair. Here is the name of the company that installed the unit and has done all the service on it.*Blythewood Heating & AC***** Winnsborro Rd. *Columbia, SC ******Phone ***-***-*****Invoice*******My name is:*Steven Crapps**** Nature Rd.*Blythewood, SC ******Phone ***-***-*****Any further help in this matter would be greatly appreciated. Please let me know your thoughts on this matter.**Regards,**Steve
Is I have to pay $***.** out of pocket for something that should be under warranty.
Cover under warranty
** years
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Trane

Trane Heat Pump
Customer service issue
Reported by GetHuman1678148
Dec 3rd, 2018 - a mon ago
I have an issue with Trane too
Fixed
Seen by 5 customers so far
Similar issue to 113 others
0 customers following this
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Timeline
GetHuman1678148 started working on this issue
Dec 3rd, 2018 12:42pm
GetHuman1678148 indicated the issue is not fixed yet.
Dec 3rd, 2018 12:43pm