Went on vacation for a week. Turned off the unit. Came home and home was hot. Turned on...

GetHuman983549's customer service issue with Trane from August 2018

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The issue in GetHuman983549's own words
Went on vacation for a week. Turned off the unit. Came home and home was hot. Turned on unit. Outdoor temp was ****. Inddor temp was ***. Unit was set at ***. Woke up. Home was ***. Went outside. Pipe leading from unit was iced. Turned off unit & removed cover panels. Cleaned coils and allowed ice to melt. Reinstalled panels and turned unit on. House was ***. Set thermostat at ***. Waited hour. Air seemed fairly cool. Waited hour. Air not cool. Checked outdoor unit. Ice reforming. Turned off unit.
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Trane

Customer service issue
Reported by GetHuman983549
Aug 12th, 2018 - a yr ago
I have an issue with Trane too
Fixed
Seen by 7 customers so far
Similar issue to 62 others
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Timeline
GetHuman983549 started working on this issue
Aug 12th, 2018 10:56pm
GetHuman983549 indicated the issue is not fixed yet.
Aug 14th, 2018 12:28am