We purchased an American Standard Heat pump in **** from McMillan Air & it has been wor...

GetHuman-njchran's customer service issue with Trane from August 2018

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The issue in GetHuman-njchran's own words
Get it working! ... We purchased an American Standard Heat pump in **** from McMillan Air & it has been working off & on since Sat, July **th. Our distributor has been out here * times since then, replaced a part & it’s still not working, the temp in the house keeps going up. He told us he has to go through American Standard’s protocol before they will replace the unit. My sister has stage * chronic kidney disease & heart problems & we need this unit replaced as it’s under warranty. We are both retired and are on fixed incomes. The refrigerators are running constantly & every time the outside unit goes off & on which is happening constantly there is a power surge. Please contact me so this issue can be resolved ASAP. We live in Wittmann AZ & the temperature will be over *** degrees again today. My name is Nancy Cochran & my sister is Kathleen Jennings. Please contact me ASAP. Thank you
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Trane

Air conditioner
Customer service issue
Reported by GetHuman-njchran
Aug 3rd, 2018 - 10 mons ago
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Amount Charged
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Timeline
GetHuman-njchran started working on this issue
Aug 3rd, 2018 3:40pm
GetHuman-njchran indicated the issue is not fixed yet.
Aug 10th, 2018 2:48am