My customer ID * is ****** which I received from a very unpleasant customer service rep...

GetHuman893543's customer service issue with Trane from July 2018

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The issue in GetHuman893543's own words
My customer ID * is ****** which I received from a very unpleasant customer service representative. I noticed that your customer service received * stars but after speaking with this person I would have to say that is generous. *My home is less than * years old and the compressor broke. I cannot believe that this could break and not even make it through the summer. I am * months pregnant and have * young children and it happened to be the hottest weekend of the summer. We had to endure this heat for * days because we couldn’t get a serviceman to come as the trouble began on a Saturday and we had no where else to go. *Even though the part was under warranty as it was built in ****, I had to pay $****.**. I would hope that this company would stand by their product and help defray the cost of this repair. *The serial number is *****JLJ*F and the model number is *TTR****D****NA. In order to get any other numbers I would have to have the unit dismantled. *I do hope to receive some positive news from you so I can recommend your product in the future.
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Customer service issue
Reported by GetHuman893543
Jul 18th, 2018 - a yr ago
I have an issue with Trane too
Not resolved
Seen by 8 customers so far
Similar issue to 46 others
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GetHuman893543 started working on this issue
Jul 18th, 2018 5:06pm