I purchased an item yesterday on Tradesy but it has marks and scuff and also find a dif...

GetHuman-rukyamar's customer service issue with Tradesy from February 2019

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I purchased an item yesterday on Tradesy but it has marks and scuff and also find a different seller on Tradesy of same product good condition and even cheaper and I request a cancellation from the previous seller but said she already shipped it but I politely asked if she could cancel it and she told me that I wasted her time that I need to contact tradesy please I have place another order with the Seller this are the conversation below * *Zara White Platform Sneakers Sneakers Size US *.* Regular (M, B)*Condition: Gently used***% off Retail *Size: *.**Retail Price: $**.***Price: $**.****Waitlist *UK*United K. *I am interested in this item. Has it been wore before? what method do I use to pay******** **Natasha *Hi it's brand new & never worn. You can use any payment method, information is on tradesy help center.******** **Natasha *There is slight scuff marks, see actual photos. This is how I received them from Zara.******** *UK*United K. *That fine, I couldn't see the scuff mark when I view it. I will check further information the method of payment. Thanks for replying ******** **Natasha *ok******** **Natasha *here's the link to the payment https:**www.tradesy.com*help*article***********how-does-payment-work********* **Natasha *If your interested in purchasing, please let me know. I do post office drop offs at **pm EST.******** *UK*United K. *I am interested******** *UK*United K. *Sorry how do I go about this I couldn't find Uk address on the checkout******** *UK*United K. *how can I go about sending it to my address in Uk******** *UK*United K. *Sorry I would like to cancel the order due to the marks and scuff. I have seen another one on Tradesy with good condition and cheaper as well. Sorry for any inconvenience ******** *UK*United K. *I would like cancel the item please.******** **Natasha *Already shipped******** *UK*United K. *ok, what do I do then?*what till it arrived and sent it back? Because I have already purchased the one in good condition and I can't have * pairs ******** *UK*United K. *Wait until it arrived and send it back?******** **Natasha *I don't know, I suggest in the future you make sure to get the shoes you want. I have pay for shipping out of my own pocket until Tradesy releases the funds. Please contact Tradesy, they handle returns. All your questions could have be answered by Tradesy instead of sending me all these messages.******** *UK*United K. *I believe something can still be done to stop it since you have the shipping information? please look into this. Many thanks******** **Natasha *I'm not looking into anything else, you wasted my time. The tracking information is posted YOU can research and contact Tradesy. Thanks.******** *UK
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Tradesy

Customer service issue
Reported by GetHuman-rukyamar
Feb 28th, 2019 - 3 mons ago
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GetHuman-rukyamar started working on this issue
Feb 28th 4:01pm