I went to the store at **rd street and *th avenue in New York City on December...

GetHuman1858783's customer service issue with Trader Joe's from December 2018

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The issue in GetHuman1858783's own words
I went to the store at **rd street and *th avenue in New York City on December **, ****. There were several incidents of racial profiling in the store. I will send a letter regarding this. The manager stood over me as I checked out my items. A cashier followed me out the door. Another female staff member stood over me and looked into my bags as if I "stole" items--while I was zipping up my coat to leave. The cashier and the other female staffer conversed about how she had a "stomachache"---while customers were waiting on a long line. Then, the cashier yelled out, "its just gas. The doctor took an X-ray of my stomach and said "just walk." So, I did and I let it out all the way home." Then, another staff member yelled out "what's that smell." The manager who watched me went back into his cubicle when I left the register. He did not ask these staff members to take another customer instead of profiling and following me. I told the cashier :"I am not a thief, don't follow me out of the store." (Approx.. *:**pm) Other customers were watching as she followed me out of the store. No staff stopped her from following me and trying to create an altercation. I was scared for my safety. I am asking for an investigation into the manager's behavior, the cashier and other staff--I will send a letter to the corporate office.

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Trader Joe's

Customer service issue
Reported by GetHuman1858783
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 156 others
0 customers following this

Timeline

GetHuman1858783 started working on this issue
Dec 29th, 2018 9:18pm