Tractor Supply CEO Hal Lawton said he is adding team members to give legendary customer...

GetHuman-kmalmer's customer service issue with Tractor Supply Co. from March 2020

Help with my Tractor Supply Co. issue
The issue in GetHuman-kmalmer's own words
Tractor Supply CEO Hal Lawton said he is adding team members to give legendary customer service. However, if you order something online you still must go into the store to pick it up. That is NOT legendary customer service. I went to pick up an online order today. I called ahead and asked if they could bring my order to the door of the store. They said no, I had to go into the store. When asked why they said I had to sign for it. So we went in, had to walk to the middle of the store to get our order, which was already loaded nicely on a wheeled cart. They then printed out a receipt for us to sign. So please tell me why one of the extra team members couldn’t have printed out my paper and brought it with the cart out to the door, or even to my car, for me to sign. I see no reason why I had to go into the store. It is irresponsible to make people go inside! How do you know that I am not infected? How do I know that all of your staff is uninfected? You need to take this seriously and keep me and my family safe. I have stayed inside my house for the last * days. I won’t let my grandson go to work so that he doesn’t bring something back to me. And then you force me to choose between feeding my animals and going in your store. Totally unexceptable, extremely simple to fix. Anyone working in that store could have wheeled our cart out to us. This policy needs to change now.

GetHuman-kmalmer did not yet indicate what Tractor Supply Co. should do to make this right.

How GetHuman-kmalmer fixed the problem
I sent a facebook message.
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Tractor Supply Co.

Customer service issue
Reported by GetHuman-kmalmer
Mar 23rd, 2020 - a year ago
Fixed
Seen by 2 customers so far
Similar issue to 30 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-kmalmer started working on this issue
Mar 23rd, 2020 4:28pm
GetHuman-kmalmer shared this issue with friends on Facebook
Mar 23rd, 2020 4:28pm
GetHuman-kmalmer confirmed the issue is fixed. Hooray!
Mar 27th, 2020 2:32pm