on my phone i received an mandate to upgrade the os ... for more than * hrs it has been...

GetHuman-sjforbes's Device Support issue with Tracfone from November 2020

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If you are having technical difficulties with your Verizon services please reset your phone or bring the phone into the Verizon store. If the issue is with cell service please check your area to see if Verizon is down.
The issue in GetHuman-sjforbes's own words
on my phone i received an mandate to upgrade the os ... for more than * hrs it has been stuck on a screen with an download arrow with a under score.. with verbage "Downloading...Do not turn off target"*upper right corner:*ODIN MODE*DOWNLOAD SPEED: FAST*PRODUCT NAME: SM-S****L*CURRENT BINARY: Samsung Official*FAP LOCK: ON*Secure Download : Enabled*CARRIER*ID: TFN*WARRANTY VOID: * (*x****)*AP SWREV: B: * K: * S: **DID * *****f*b***c**the phone is locked can you PLEASE instruct me on how to address this issue???

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Tracfone

Device Support issue
Reported by GetHuman-sjforbes
Nov 6th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1613 others
0 customers following this

Timeline

GetHuman-sjforbes started working on this issue
Nov 6th, 2020 6:09am