have ourchased ore than one unlimited plan, but when I call, my call is often forwarded...

GetHuman-sspazara's customer service issue with Tracfone from October 2020

16 views | 1314 similar | 0 following
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The issue in GetHuman-sspazara's own words
I want to speak with someone about how my minutes and usage are tracked. ... have ourchased ore than one unlimited plan, but when I call, my call is often forwarded to an automatic answerer to refill my time. This has happened more than once, and after I've recently purchased *** minutes, which I couldn't have already used. Checked my balance, and found *** minutes on Oct. *, ****, w*service end of *********. Just before that. it was showing between **** and **** minutes. I'd like a printout of my usage for the last three months, please. This is a very inconvenient way to use a phone. Could I have access to an ongoing "remaining minutes' figure when I make a call? Thank you for your help. Sherilyn Pazara
I find different numbers that seem to have no trlrvance to my purchases or use.

GetHuman-sspazara did not yet indicate what Tracfone should do to make this right.

I've been a customer in te past, and vame back because of an offer on HSN that seemed too goodto pas up. however, it hasnt been what i'd expected, and i continue to need to purchase more minutes in order to make a call.
I emailed and was tpld to enter the number thathadbeen texted however, that text never arrived, een after an hour. So, i'm stuck in te middle of a time-consuming, disappointing transaction that has produced nothing but frustration.
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Tracfone

Ssamsung *
Customer service issue
Reported by GetHuman-sspazara
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1314 others
0 customers following this

Timeline

GetHuman-sspazara started working on this issue
Oct 1st, 2020 4:33pm

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