Today I attempted to use my cell phone, only to be told that it was inoperable, and tha...

GetHuman5224511's Recover Account issue with Tracfone from September 2020

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The issue in GetHuman5224511's own words
Today I attempted to use my cell phone, only to be told that it was inoperable, and that I needed to purchase a new phone and a new contract, if I wanted Trak Phone service. However, I purchased, in the past, a Trak Phone Minutes Card which still has quite a number of minutes left on the phone. I am confused as to how Trak Phone can summarily disallow those purchased minutes by holding me hostage to buying a new phone, and by forcing me to obligate to a user contract….giving me four (*) contractual options! I question the legality of this tactic, and am seeking relief from Trask Phone, as it regards this situation! Jerome Clark Phone * ***-***-****

GetHuman5224511 did not yet indicate what Tracfone should do to make this right.

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Recover Account issue
Reported by GetHuman5224511
Sep 2nd, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1289 others
0 customers following this


GetHuman5224511 started working on this issue
Sep 2nd, 2020 5:18pm

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