I CAN'T ADD MY TRAFONE TO THE DEVICES, I GET A ERROR MESSAGE THAT SAYS "This device can...

GetHuman5188832's Recover Account issue with Tracfone from August 2020

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Account holder name, Serial number of phone, Phone number, Email address, Billing address, and Date of Birth
The issue in GetHuman5188832's own words
I CAN'T ADD MY TRAFONE TO THE DEVICES, I GET A ERROR MESSAGE THAT SAYS "This device cannot be added to your account. Please make sure it is not associated with a different account" I need to find out what account my phone is on. I have a account under J*****@***.com & *****@***.com but it will not let me use these accounts. So need to know the ""ACCOUNT"" that my phone ***-***-**** & serial * *** *** *** *** *** is under so that i can add it to my devices & check usage and hours remaining. I just had this phone activated yesterday. I can make & receive calls so it is activated.

GetHuman5188832 did not yet indicate what Tracfone should do to make this right.

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Tracfone

Recover Account issue
Reported by GetHuman5188832
Aug 22nd, 2020 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1273 others
0 customers following this

Timeline

GetHuman5188832 started working on this issue
Aug 22nd 3:46pm
GetHuman5188832 indicated the issue is not fixed yet.
Aug 23rd 4:54pm