Paid $***for phone. Had a bad sim and had to pay for a bring your own kit.and boughta...

GetHuman5182397's Device Support issue with Tracfone from August 2020

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The issue in GetHuman5182397's own words
activate ... Paid $***for phone. Had a bad sim and had to pay for a bring your own kit.and boughta $** airtime card.the bring your own kit and airtime card were purchased a week ago.they have not been delivered yet.when I call customer service, I get hung up on. Especially while being transferred to the credit department. Now I also need to purchase a sim card tray also. I've invested nearly $***into this phone at least * weeks ago and really fee cheated.
customer service has been going downhill a long time.
sending my bring your own phone kit, my airtime card, and a sim card tray.
I've been a long time customer. I expected a better customer service experience. I do not appreciate being hung up on.
tried calling customer support, my next move is to publicize the **** you have to go through to activate.
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Tracfone

Motorola g* optimo maxx
Device Support issue
Reported by GetHuman5182397
Aug 20th, 2020 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1266 others
0 customers following this

Timeline

GetHuman5182397 started working on this issue
Aug 20th 3:22pm
GetHuman5182397 confirmed the issue is fixed. Hooray!
Aug 20th 10:12pm
GetHuman5182397 indicated the issue is not fixed yet.
Aug 20th 10:12pm