I have just activated a tracfone purchased maybe * years ago. (LG flip phone). It indic...

GetHuman5154846's customer service issue with Tracfone from August 2020

Help with my Tracfone issue
The issue in GetHuman5154846's own words
I have just activated a tracfone purchased maybe * years ago. (LG flip phone). It indicates that I currently have *** minutes *** days of service remaining. On a tracfone I purchased last night at a local Walmart for my wife to use as a backup phone the clerks advised that the minutes I purchased last night will remain active until used up regardless of how long it takes. If that is correct is this a policy change which would be applicable to the LG phone I purchased years ago?

GetHuman5154846 did not yet indicate what Tracfone should do to make this right.

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Tracfone

Customer service issue
Reported by GetHuman5154846
Aug 11th, 2020 - 7 months ago
I have an issue with Tracfone too
Fixed
Seen by 7 customers so far
Similar issue to 1248 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth

Timeline

GetHuman5154846 started working on this issue
Aug 11th, 2020 9:28pm
GetHuman5154846 confirmed the issue is fixed. Hooray!
Aug 12th, 2020 7:19am
GetHuman5154846 confirmed the issue is fixed. Hooray!
Aug 12th, 2020 6:31pm