I bought a Samsung s* online *-* years ago from TracFone and it came sim in it. I then...

GetHuman-skyblueb's customer service issue with Tracfone from June 2020

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Help with my Tracfone issue
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The issue in GetHuman-skyblueb's own words
I bought a Samsung s* online *-* years ago from TracFone and it came sim in it. I then called TracFone to set it up because i like TracFone pay for what need, had a little trouble to get tracfone to work back then. I was told that tracfone would not work back then and i said it should since i bought from tracfone. *Now i want to change carriers to Qlink because i am now on fixed income and Qlink comes free minutes*air time every month. *My phone is Compatible. *Since it is, i wanted to know to know if my phone is locked or not. *I thought i did the port out from tracfone and ported to Qlink but i can't call out or get calls. *The internet works and i can text out and and receive. i put in the new Qlink sim in and did a reset and it says network settings reset *Thats about where i am now. *So is my Samsung s* locked or not??*PLEASE HELP*I need this phone to work. I have a focus group to do tomorrow.

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Tracfone

Customer service issue
Reported by GetHuman-skyblueb
Jun 18th, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1266 others
1 customer following this

Timeline

GetHuman-skyblueb started working on this issue
Jun 18th, 2020 9:29pm