Tracfone Billed * of My Credit Cards$***.** for $**.** Airtime that I didn't get! I can't even call "GetAHuman!" I got only *mins. on ph.!

GetHuman3327836's customer service issue with Tracfone from July 2019

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The issue in GetHuman3327836's own words
Pay at Tracfone Check Out. Site kept "Declining" each "Valid" Credit Cards info. ... Ph*: ***-***-**** Name: Vermadine Clark. Last * digits of SS: -****. Have a very "Serious" Problem with Online TracFone buying a Plan. Like, $***.** worth of Problem! All was Totally deducted from * of my Credit Cards! And, TracFone added No Airtime, at all! I am **, lives alone, have medical conditions, do not live near anyone but *** to help me in an Emergency! I very seldom get upset with Purchases Error. But this just Stunned me, when I checked All Cards to see why they were Declining. Especially, when I had been shopping most of the day & within minutes before buying Tracfone Airtime! I knew money was there, except $**.** on the Reward Card (in which I thought was $**. I went *** over, fooling with that no good TracFone Online Software. Someone need to do something, quick! I been trying to reach Tracfone Chat since *PM EST. I was messaged back, "High Customers Volume. Try back later, up to **:** PM EST I did, and same message. Each time I tried to key in my Credit Cards ( *x on Bank Visa, *x on VISA, and *x on VISA CenturyLink Reward Card, in which I went over Bal. $**.** on this one.) I'm soooo disgusted! I can't believe this! Please help if you can. *I acknowledge, this isn't your fault. No apology from is not fair. Tracfone crappy Software is The Fault! $***.** worth of Fault. I think I am at my last witt with Tracfone! Please do the best you can. If you're unable to solve this Mess, my Bank & Credit Cards C.S. surely will. Because, they Report Mess like this that takes their customer's money to Government Agencies. Thank You.
Tracfone online site Check Out & Payment is Malfunctioning. Each time I tried to re-enter Card that TracFone claims to Decline, it was regularly Deducting $**.** each time I tried on each Card!!!
REFUND MY $***.** ( plus more when I see how many times I ran my Visa through* all transactions not showing.) I want my money. They can keep that New Unlimited $** Plan. I don't have but * minutes.
Since ****. I've been extraordinarily patience, respectful, & never have given in problem with them getting their money. Now, I'm out of $***.** without a little $***$**.** Plan. Tracfone didn't add Airtime, but they sure Billed me * times! May be more! My Visa don't register all transactions until * to * days. But, I assure Tracfone, it's going to get taken care of * via GetAHuman, My Bank, Credit Cards, or Attorney. I just may not want to be a"good customer, any more.
Yes.I have only * minutes, and Can't call anyone not Tech, Tried Chat from *-**:** EST, Trying GetAHuman and this not working either. I been trying to get to Chat with GetAHuman for *hrs. because I have minutes to call for assistance. I am old, tired, hungry, mad, and will get this straight with my Banks, etc. today, as soon as I add minutes via any other than Thanks for listening. I am done! **-**!!!
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Tracfone Online Add Plan*Airtime
Customer service issue
Reported by GetHuman3327836
Jul 29th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 6245 others
0 customers following this


GetHuman3327836 started working on this issue
Jul 29th, 2019 5:51am

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