Tracfone Billed * of My Credit Cards$***.** for $**.** Airtime that I didn't get! I can't even call "GetAHuman!" I got only *mins. on ph.!

GetHuman3327836's customer service issue with Tracfone from July 2019

Help with my Tracfone issue
First: share to improve GetHuman3327836's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3327836 may need:
Account holder name, Serial number of phone, Phone number, Email address, Billing address, and Date of Birth
The issue in GetHuman3327836's own words
Pay at Tracfone Check Out. Site kept "Declining" each "Valid" Credit Cards info. ... Ph*: ***-***-**** Name: Vermadine Clark. Last * digits of SS: -****. Have a very "Serious" Problem with Online TracFone buying a Plan. Like, $***.** worth of Problem! All was Totally deducted from * of my Credit Cards! And, TracFone added No Airtime, at all! I am **, lives alone, have medical conditions, do not live near anyone but *** to help me in an Emergency! I very seldom get upset with Purchases Error. But this just Stunned me, when I checked All Cards to see why they were Declining. Especially, when I had been shopping most of the day & within minutes before buying Tracfone Airtime! I knew money was there, except $**.** on the Reward Card (in which I thought was $**. I went *** over, fooling with that no good TracFone Online Software. Someone need to do something, quick! I been trying to reach Tracfone Chat since *PM EST. I was messaged back, "High Customers Volume. Try back later, up to **:** PM EST I did, and same message. Each time I tried to key in my Credit Cards ( *x on Bank Visa, *x on VISA, and *x on VISA CenturyLink Reward Card, in which I went over Bal. $**.** on this one.) I'm soooo disgusted! I can't believe this! Please help if you can. *I acknowledge, this isn't your fault. No apology from is not fair. Tracfone crappy Software is The Fault! $***.** worth of Fault. I think I am at my last witt with Tracfone! Please do the best you can. If you're unable to solve this Mess, my Bank & Credit Cards C.S. surely will. Because, they Report Mess like this that takes their customer's money to Government Agencies. Thank You.
Tracfone online site Check Out & Payment is Malfunctioning. Each time I tried to re-enter Card that TracFone claims to Decline, it was regularly Deducting $**.** each time I tried on each Card!!!
REFUND MY $***.** ( plus more when I see how many times I ran my Visa through* all transactions not showing.) I want my money. They can keep that New Unlimited $** Plan. I don't have but * minutes.
Since ****. I've been extraordinarily patience, respectful, & never have given in problem with them getting their money. Now, I'm out of $***.** without a little $***$**.** Plan. Tracfone didn't add Airtime, but they sure Billed me * times! May be more! My Visa don't register all transactions until * to * days. But, I assure Tracfone, it's going to get taken care of * via GetAHuman, My Bank, Credit Cards, or Attorney. I just may not want to be a"good customer, any more.
Yes.I have only * minutes, and Can't call anyone not Tech, Tried Chat from *-**:** EST, Trying GetAHuman and this not working either. I been trying to get to Chat with GetAHuman for *hrs. because I have minutes to call for assistance. I am old, tired, hungry, mad, and will get this straight with my Banks, etc. today, as soon as I add minutes via any other than Tracfone.com Thanks for listening. I am done! **-**!!!
How GetHuman3327836 fixed the problem

We are waiting for GetHuman3327836 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Tracfone's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Tracfone issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Tracfone

Tracfone Online Add Plan*Airtime
Customer service issue
Reported by GetHuman3327836
Jul 29th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 6245 others
0 customers following this

Timeline

GetHuman3327836 started working on this issue
Jul 29th, 2019 5:51am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers