Hello, I sent this message to Tracfone:**I have a LG***G for * years. I add a one year...

GetHuman-eneidama's Recover Account issue with Tracfone from July 2019

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The issue in GetHuman-eneidama's own words
Hello, I sent this message to Tracfone:**I have a LG***G for * years. I add a one year card every year but only carry the phone in my car for emergencies. Two days ago, I ordered a new one year card, $***, the charge was approved to my credit card, and since then the phone has not added airtime. **I have phoned customer service several times but can not get to a human. **I researched the LG*** and read that Verizon is changing their system and the LG*** will no longer work. I have *,*** minutes of airtime and no way to use the phone after August ****. Any help would be appreciated. Please do not tell me to turn off and turn on the phone, tried that dozens of times. Also, I removed the battery and sim card, waited ** minutes, reinstalled everything and still no added air time.

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Tracfone

Recover Account issue
Reported by GetHuman-eneidama
Jul 28th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 6235 others
0 customers following this

Timeline

GetHuman-eneidama started working on this issue
Jul 28th, 2019 1:25pm
GetHuman-eneidama indicated the issue is not fixed yet.
Jul 31st, 2019 2:37pm

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