I just upgraded my tracfone to LG Rebel *. When I go to my account it still has the s...

GetHuman-gercon's Device Support issue with Tracfone from May 2019

Help with my Tracfone issue
The issue in GetHuman-gercon's own words
I just upgraded my tracfone to LG Rebel *. When I go to my account it still has the serial * of my old fone and says "in active account" how do I get my new serial * in
GetHuman-gercon did not yet indicate what Tracfone should do to make this right.
I have an issue with Tracfone too
How GetHuman-gercon fixed the problem
I went on live chat and they fixed it on their end. They were very patient and we tried a lot of things before they decided to put the right serial number in from their end. I'm becoming a regular on chat. This upgrade is VERY confusing to me.. Good luck to anyone with troubles, It takes a lot but the people on chat are very patient and helpful
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Tracfone

Device Support issue
Reported by GetHuman-gercon
May 21st, 2019 - a mon ago
I have an issue with Tracfone too
Fixed
GetHuman-gercon shared how to fix
Seen by 4 customers so far
Similar issue to 5464 others
0 customers following this
Items needed
Account holder name
Serial number of phone
Phone number
Email address
Billing address
Date of Birth
Timeline
GetHuman-gercon started working on this issue
May 21st 8:13pm
GetHuman-gercon indicated the issue is not fixed yet.
May 22nd 2:33am
GetHuman-gercon confirmed the issue is fixed. Hooray!
May 22nd 9:13pm