no tracfone service at all with all of our phones. has to be on tracfone end.

GetHuman-weareki's customer service issue with Tracfone from May 2019

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The issue in GetHuman-weareki's own words
make and receive calls and text ... No cell signal from the verizon tower in my area. The tower is at Mt. Airy Elementary school Gretna,VA *****. Will you please get maintenance in this area to check the verizon tower to see if it needs to be worked on. This is what happened about a year ago. Or sometimes tracfone has boost their signal in the past for us to pick up a stronger signal. I talked to about * different reps with tracfone and they all told me I needed to upgrade my phone EXCEPT for the last rep I talked to. He had me to enter a series of numbers and after that was done we all had VERY GOOD signals and no more problems until * weeks ago and here we go again. It is time for one of our tracfones to have air time added to it and if we can't get a signal from tracfone there is no need in continuing service. *The problem has to be on Tracfones end or Verizons end because all of our phones went out at the same time just like it did a year ago. *We have removed the batteries & put them back in and we have also turned the phone off then back on . But all of our phones have no signal so it is not our phones. It is an issue with tracfone or verizon.*Please fix this problem because we have been very pleased, I would rather keep tracfone as our carrier.*We do not have a landline phone and this is our only way of communication. We have not had a cell signal at home in two weeks now , So please see if you can get this problem fixed as soon as possible. *Thank you,*A. King
we have kids and they should be able to get in touch with us at any given time
Put our phones back in use. Because if we have to upgrade our phones we might as well go with a carrier that offers free new phones when it is time for an upgrade.
we have been a customer for **-** years
We have removed our batteries then put them back in also turned off then back on the phones.
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Tracfone

tracfone
Customer service issue
Reported by GetHuman-weareki
May 21st, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 5460 others
0 customers following this

Timeline

GetHuman-weareki started working on this issue
May 21st, 2019 4:43pm
GetHuman-weareki indicated the issue is not fixed yet.
May 24th, 2019 5:04pm
GetHuman-weareki indicated the issue is not fixed yet.
May 24th, 2019 5:14pm
GetHuman-weareki indicated the issue is not fixed yet.
May 24th, 2019 5:14pm
GetHuman-weareki indicated the issue is not fixed yet.
May 24th, 2019 5:24pm